Wanelo Questions & Answers

Hi Tori, I am sorry to hear about you order having issues. Can you please send us a private message with your order number so I cam check it for you immediately?

Hi Dina! Purchase is done online. Simply download the App and you may order via our secure payment system. Hope this helps!

Hi Bedelia! At the moment we only ship within the United States.

Hi there Alyssa! At this time, the option to review is available only for Wanelo users with Apple iOS devices. If you have an Apple phone or tablet, the "Review" button is readily available on any item you have ordered and received. We are currently working on this feature to be available for our Android users as well. Stay tuned for our updates!

Hi Ron! Thank you for reaching out! The Wanelo Sales Channel is free; we do not charge for signing your store up and listing products however, once you are enabled to sell on Wanelo, we charge a 15% commission on all fulfilled orders. Commission is automatically taken out of the order subtotal. This includes the cost of the item and the shipping. In addition to the 15% commission, Wanelo replaces the Shopify processing fee with a 2.9% processing fee on the total order cost. You don't pay us anything until you make a sale. You can find a more detailed explanation on how the Wanelo Sales Channel work by accessing our Help Center: help.wanelo.com or sending a direct message to our dedicated Merchant Support Team: shopify-support@wanelo.com Hope this helps!

Hi Sodia! Sellers are responsible for posting the photos and manufacturing the items in Wanelo. If you have the links and proof that an item is copied from another website or Seller, please send us a private message so we can coordinate with the Seller about removing it from the Wanelo, thank you!

Hi Rita! At the moment we only ship within the United States.

Hi Kendrick! The Jordan Retro shoes are replica. Thank you for your inquiry!

Hi Sam! Thank you for your inquiry. Due to the number of items sold in Wanelo, we are unable to individually check each item to determine the quality and have detailed information. We suggest that you check the comments and reviews from previous buyers for feedback on the item you would like to purchase. Rest assured that if you are not 100% satisfied with the item you received, Wanelo will always ensure to get the best resolution for you. Thank you!

Hi Brendon! Wanelo has over 300 Sellers who sell locally made and imported items-- quality is something we cannot accurately check for all items. We would suggest checking the comments and reviews on the item posted by previous buyers. We also have the Wanelo Guarantee to assure you that if you are not 100% satisfied with the item you ordered, Wanelo will get the best resolution for you! :) Have a good day!