VPONSALE
Questions & Answers

Hello, this is vponsale. We are very sorry to hear that. Could you please tell me your order number, so that i can check our database.or you can contact our customer service by email.we want to solve this problem with you together. Looking forward to receive your reply!

We ordered 3 bridesmaid dresses jackets and 1) they do not resemble picture. 2) the waists, and lengths are all wrong, so none of them fit. 3) jackets don't work either. Anyway, initally response was reasonable from VPonsale that they wanted to do whatever to help resolve the problem. As requested, sent photos proving dresses did not fit and were not the proper length. Also as requested, checked with 2 seamstresses, who said the dresses were un-alterable. Since I have passed this information on to VP onsale they are not taking phone calls or replying to emails. Will do whatever is takes for full refund including return shipping as their web site states. Wish I checked these reviews first and never placed the order. Planning for a wedding is busy and expensive enough without adding in this issue.