Voonik Questions & Answers

Question 1

Question:

I have ordered one dress from voonik.. if i want to return it in how many days ill get my money refunded??? and in what way will it be returned?? what will be the process??? how many days will it take to complete the refund process I have ordered one dress from voonik.. if i want to return it in how many days ill get my money refunded??? and in what way will it be returned?? what will be the process??? how many days will it take to complete the refund process

Answer · 2017-04-10T04:52Z

Answer:

Please share your order number and contact details at help@voonik.com, we will get in touch with you and resolve the issue at the earliest. For any further assistance, please write to us at help@voonik.com. Regards, Team Voonik

By Voonik H., over a year old

See more answers (2)

Question 2

Question:

Hello, do you deliver to belgium also? Hello, do you deliver to belgium also?

Answer · 2018-10-03T09:02Z

A: Sita, Kindly log in to the voonik application /website select the product you get the option of check pincode enter the pincode and place an order. Please feel free to reply back to us in case any further help. We will be glad to help you. Our customer care team is available 24 hours a day, seven days a week. You can write to us: care@voonik.com or call: 08044443333 Regards, Team Voonik

Question 3

Question:

Do you have refund policy Do you have refund policy

Answer · 2018-04-24T12:11Z

Hi Rajan k, We did not hear from you over past 2 days. Please feel free to reply back to us in case any further help. We will be glad to help you. Our customer care team is available 24 hours a day, seven days a week. You can write to us: care@voonik.com or call: 08044443333 Regards, Team Voonik

Question 4

Question:

Y is that the colour of the dress shown and colour of the dress delivered are different?n this has not been the 1st time Y is that the colour of the dress shown and colour of the dress delivered are different?n this has not been the 1st time

Answer · 2017-10-17T03:15Z

Hi Urvashi, Accept our sincere apologies for this unfortunate incident. We're forwarding this case to our Quality Check team who will take the necessary action right away. Please share your order number and contact details at help@voonik.com so that we can get in touch with you and resolve the issue at the earliest. Regards, Team Voonik

Question 5

Question:

Why do you have same product with different prices in your website? Why do you have same product with different prices in your website?

Answer · 2017-03-30T03:31Z

Dear Faayezah, We would like to inform you that our vendors are the ones who modify the prices. If you notice, both the products are manufactured by different sellers. The prices differ due to the material, finishings, embroidery etc. Even though the images may look similar, these are for reference only. For any further assistance, please write to us at help@voonik.com. Regards, Team Voonik

Question 6

Question:

All reviews are very bad about your deliver quality etc i've ordered a pair of shoes to your site and now i am scared and how is my product???? All reviews are very bad about your deliver quality etc i've ordered a pair of shoes to your site and now i am scared and how is my product????

Answer · 2016-11-23T11:08Z

Dear Sumit, We service to 3 million + people in a month. Out of 3 mn people, sometimes a few Customers don't like the product or get the delivery late, and complain on social media. For such cases, we take immediate action and resolve issues at the earliest. For any further assistance, please write to us at help@voonik.com. Regards, Team Voonik

Question 7

Question:

I got a confirmed return request from voonik but no one came to take the return product having order no.: r4679493855 I got a confirmed return request from voonik but no one came to take the return product having order no.: r4679493855

Answer · 2016-11-23T11:20Z

Dear Sarika, We notice that you have returned the product and the refund for the order- R4679493855 is initiated on 20 Oct 2016, request you to check in the bank with the Transaction Reference_ID => N291160197227280. For any further assistance, please write to us at help@voonik.com. Regards, Team Voonik

Question 8

Question:

Is the dress material, design and everything is same as shown on the site? Is the dress material, design and everything is same as shown on the site?

Answer · 2016-11-23T10:59Z

Dear Anshika, The products that are delivered to you will be the same as shown in the picture but however there might be a slight color difference as the pictures are captured by a high resolution camera under different exposures. For any further assistance, please write to us at help@voonik.com. Regards, Team Voonik

Voonik Questions & Answers

Hello, do you deliver to belgium also? Hello, do you deliver to belgium also?

Do you have refund policy Do you have refund policy

Y is that the colour of the dress shown and colour of the dress delivered are different?n this has not been the 1st time Y is that the colour of the dress shown and colour of the dress delivered are different?n this has not been the 1st time

Why do you have same product with different prices in your website? Why do you have same product with different prices in your website?

All reviews are very bad about your deliver quality etc i've ordered a pair of shoes to your site and now i am scared and how is my product???? All reviews are very bad about your deliver quality etc i've ordered a pair of shoes to your site and now i am scared and how is my product????

I got a confirmed return request from voonik but no one came to take the return product having order no.: r4679493855 I got a confirmed return request from voonik but no one came to take the return product having order no.: r4679493855

Is the dress material, design and everything is same as shown on the site? Is the dress material, design and everything is same as shown on the site?

Ordered a product and never received it. not getting refund or anything. its a total scam and fake company

First it's showing very low price so i have doubts regarding this is they ask any money after arriving of product. respond fast plz

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