Vbridal Questions & Answers

Hi Liz, Thank you for contacting us. Yes, our size chart has some difference than American sizes as our customers are from all over the world. You may refer to our size chart http://www.vbridal.com/size-chart.html and compare the measurement, choose the one that fit you. If you cannot find the proper one, we highly suggest you choose custom size, which will make the dress fit you better. For any more concerns, please contact us at http://www.vbridal.com/email.php?type=product_support, or you can contact our Livechat specialist. They'll help you with the order. Thank you. Vbridal

Hi Erica, Thank you for your inquiry. All of our products are made according to the pictures with high quality and we will also do quality checking before shipping out. Meanwhile, we believe it's quite understandable for you that slight differences may exist as each dress is "purely handmade". But please rest assured that it won't affect overall visual effect of the dress. If you still have any concern of the dress, please contact us at http://www.vbridal.com/email.php?type=product_support, or you can contact our Livechat specialist. Vbridal

Hi Jeannie, Thank you for your inquiry. This phone number is correct. Since there are a plenty of phone calls every day, we may not answer your phone in time. If so, you can leave us a voice message about your concern, your phone number and the country you live in. We will call back in right time or send emails to help you. As for your concern, please send us an email to service@vbridal.com with title "Sitejabber+order number+your concern". Please tell us your phone number in the email for security reasons, and then we'll arrange a phone call for you, Thank you for your time. Vbridal

Dear Martha, Thank you for your inquiry. For any return request, please log in our website and go to http://www.vbridal.net/email.php?type=returns_refunds, our after sale department will help you with your order. Thank you for your time. Kind Regards, Vbridal

Dear Christine, It is highly suggested that you check your measurements against our size chart before ordering, because size chart varies from brand to brand. Here is the link to our size chart and measuring guide: http://www.vbridal.com/size-chart.html. Also, custom size is a very good way to ensure that your dress fits well. Please feel free to contact our customer service team for any further assistance. Kind Regards, Vbridal

Dear Ana, Yes this is our official site. Please rest assured. Please feel free to contact us if you need more information. Yours sincerely, Vbridal

Dear Kristina, Thanks for your interest. Here are some facts about how we guarantee our quality: A. The fabrics used are elaborately selected. B. The tailors hired are well-trained with at least years of experience. C. A strict quality control policy is applied to every single dress. Please feel free to contact our customer service if you need more information. Yours sincerely, Vbridal

Dear CELINE, Thank you very much for your trust in us. Currently we can only make dresses displayed on our website. We beg for your understanding. However, we highly suggest that you send us pictures of the dress you want. We will try to recommend some similar dresses and do our best to fulfill your wishes. You may submit a request via this link https://www.vbridal.com/email.php?type=product_support or send the pictures to service@vbridal.com. Our customer service agents will do their best to help you. We are looking forward to hearing from you. Wish you a nice day! Best regards, Vbridal

Dear Sherryl, Thank you for your interest in us. We are very sorry for the late reply. Currently it takes 15-18 days to make a wedding dress from the day you place an order. If you need other products, you can also check the tailoring period on our website. The fastest shipping - expedited shipping takes another 3-6 days. It is highly suggested that you check your measurements against our size chart before ordering, because size chart varies from brand to brand. Here is the link to our size chart and measuring guide: http://www.vbridal.com/size-chart.html. Also, custom size is a very good way to ensure that your dress fits well. We hope our reply would help. Please feel free to contact us if you need further assistance. Best regards, Vbridal

Dear Maria, Thank you for your question. We are very sorry for the late reply. Currently you can get extra 5% off if your order is over US $300. If you need more information about our discounts, please contact us with more details via this link https://www.vbridal.com/contact-us.html. We are always ready to help. We are looking forward to hearing from you. Best regards, Vbridal