Vbridal Questions & Answers

Dear Alesia, Thank you for visiting our website. We have always made our dresses in strict accordance with customers' sizes. But as all of our dresses are hand-sewn, the finished gowns may vary by approximately one inch in either direction of the specified measurements. We have our own size chart. Therefore, if you prefer a standard size dress, we suggest that you refer to our size chart first: http://www.vbridal.com/size-chart.html You may also choose custom size which will cost an extra $19.99. A perfect-fitting dress starts with perfect measurements so to ensure that your measurements are accurate, we strongly suggest that you have your measurements taken by a professional tailor with our measuring guide before purchasing. For any further assistance, you can contact us at http://www.vbridal.com/email.php?type=product_support. You can turn to our Livechat specialists as well. Kind Regards, Vbridal

Hi Sandy, Thank you for your inquiry. We have our own size chart, and we suggest you compare the measurements with our size chart before placing the order. Here's the link of our size chart: http://www.vbridal.com/size-chart.html. For any further assistance, you can contact us at http://www.vbridal.com/email.php?type=product_support. You can turn to our Livechat specialists as well. Kind Regards, Vbridal

Hi Patricia, Thank you for contacting us. We've informed our order processing department of your order and they'll contact you to help you out. Please check your email later. If you don't receive it in 24 hours, please check your spam box. For any further assistance, you can contact us at http://www.vbridal.com/email.php?type=product_support. You can turn to our Livechat specialists as well. Kind Regards, Vbridal

Dear Dawn, Thank you for your feedback. It is a shame to know that you want to return the dress. Please contact our after sale department via http://www.vbridal.com/contact-us.html. Or you can send us your order number and request to service@vbridal.com with the subject "SJ + your order number + your concerns". Our related department will contact you there and solve your problem as soon as possible. Thank you for your time. Kind Regards, Vbridal

Dear Nahxiel, Thank you for your question. It takes about 15-18 to tailor the dress and another 7-15 days for shipping to Mexico. So it takes about one month for you to receive the dress from the day you place the order. We highly suggest you place the order two months before your wedding to ensure there's enough time for alteration if needed. For any further assistance, you can contact us at http://www.vbridal.com/email.php?type=product_support. You can turn to our Livechat specialists as well. Thank you again for your inquiry. Vbridal

Dear Sheila, Thank you for your question. All of our dresses are manually made from scratch after customers place the orders, including standard size dresses. So the return policy will be same for custom size and standard size dresses. You may refer to our return policy: http://www.vbridal.com/return-policy.html We suggest you choose the dress you like best and select the exact measurements according to our measuring guidance and size chart before you place the order. Please refer to our size chart and measuring guide before placing the the order: http://www.vbridal.com/size-chart.html. For any further assistance, you can contact us at http://www.vbridal.com/email.php?type=product_support. You can turn to our Livechat specialists as well. Thank you again for your inquiry. Vbridal

Hi Tamera, Thank you for your feedback. Sorry to know that there's something wrong with your dress. We failed to find the order number in our system by searching your name Tamera W. Please contact our related department via http://www.vbridal.com/contact-us.html. Or you can send us your order number and request to service@vbridal.com with the subject "SJ + your order number + your concerns"? Our related department will contact you there and solve your problem as soon as possible. Thank you for your time. Kind Regards, Vbridal

Dear Krista, The return policy of the prom dresses is the same as that of other dresses, because all of our dresses are manually made after customers place their orders. We don't have dresses in stock. If your product arrives in a defective manner, mis-shipped or color error (Unavoidable color difference is excluded.), you are qualified to get a full refund. If you have after sale issues, please contact our after sale department within 7 days from the day you receive the parcel, and they'll help you with your order. You may go to our return policy for more information: http://www.vbridal.com/return-policy.html Kind Regards, Vbridal

Hi Abby, Thank you for contacting us. We checked our size chart and your measurements are between our size 12 to size 16w. But if you choose 16W, the bust and hips measurements are bigger. So we highly suggest you choose custom size, which will make the dress fit you better. You may recheck our measuring guide and size chart: http://www.vbridal.com/size-chart.html. Please be assured that you can get the dress before May30 if you place the order 2ithin 24 hours and choose expedited shipping. Each of our dresses is manually made from scratch, so our dressmakers need specific tailoring time to prepare the dress for you. After you place the order, please contact our customer service team and let them know the specific time you need for the dress. And they'll take care of your order. For any further assistance, you can contact us at http://www.vbridal.com/email.php?type=product_support. You can turn to our Livechat specialists as well. Thank you again for your inquiry. Vbridal

Dear Kara, Thank you for your inquiry. Would you please let us know more elements of the dress you prefer, such as straps? Here we find some dresses in tea length for you, and most of them can be made in lavender and grape share you mentioned. Please check below links: http://www.vbridal.com/Bridesmaid-Dresses-r1833/Tea-Length_t547_550/ http://www.vbridal.com/Special-Occasion-Dresses-r5684/Tea-Length_t99_102/ For any further assistance, you can contact us at http://www.vbridal.com/email.php?type=product_support. You can turn to our Livechat specialists as well. Vbridal