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Here’s what consumers have asked with answers from Vbridal staff and previous consumers.
Thank you for visiting our website. Currently it takes 15-18 days to make wedding dresses and 13-15 days for other dresses from the day you place an order. You may check the specific tailoring period on the corresponding product page. If you buy the Rush Order Fee, the tailoring period will be shorter 5 days. The fastest shipping method - expedited shipping takes 3-6 days for the shipment. The sooner you place an order, the sooner we start preparing your dress. And yes, we do provide fabric swatches for customers to help choose the color. We have Single Fabric Swatch in 32 Colors which only costs US$5.00, and 6-Piece Fabric Swatch - 32 Color which costs US$20.00 (excluding the "As picture" color). Here is the link for the fabric swatch: http://www.vbridal.com/Fabric-Swatch-r1705. We also would like to remind you that we do not have any fabric swatch for lace and tulle. So if you are interested in any dresses decorated with lace and tulle, please refer to the swatch for the main fabric of the dress. Please contact us via service@vbridal.com if you need any further assistance.
Hi Kerlande, Thank you for your inquiry. We are sorry that we may not able to deliver a dress to you by February 21. As we are just come back from our National Holiday and all of our dressmakers have not come back yet. The tailoring time now takes about 26-28 days. You may keep an eye on our website about the tailoring time. If you need any further assistance, you may contact us via service@vbridal.com. Kind Regards, Vbridal
Hi Debra, Thank you for your message. We are always working hard trying to satisfy our customers, but we understand that different people have different judgement upon one issue. You may check and see that we still have many satisfied and returned customers. As all of our dresses are made from scratch after customers place the order, which is different from those items in stock, our return policy might be some different. But we will help our customers out if there's problem with the orders. If you need any further assistance, you may contact us via service@vbridal.com. Kind Regards, Vbridal
Hi Irma, Thank you for your message. We have our own size chart. You can refer to our size chart on the specific product page and choose the right size. Please get the right measurements first according to our measuring guide. If it is convenient, we also suggest you provide us with your foot length and the item ID you are interested in. We are more than glad to help you check our size chart and then offer some professional suggestions. Kind Regards, Vbridal
Dear s j, Thank you for your inquiry. If your product arrives in a defective manner, mis-shipped or color error (Unavoidable color difference is excluded.), you are qualified to get a full refund. If you have after sale issues, please contact our after sale department within 7 days from the day you receive the parcel, and they'll help you with your order. You may go to our return policy for more information: http://www.vbridal.com/return-policy.html We have many good feedback as well. You may have a check of our style gallery: http://www.vbridal.com/buyer_show Kind Regards, Vbridal
Hi Angela, Thank you for your inquiry. We checked it for you and confirmed that our customer service team has replied to your email on January 4. Would you please have a recheck? If you did not receive the reply, would you please check your spam box? Your order is being prepared and the estimated date to send out your order is January 18. Once the order is sent out, you'll receive an email with the tracking number from our system. Thank you again for your time and understanding. Please contact us at service@vbridal.com if you need any further assistance. Vbridal Service Team
Return Policy Thank you for visiting us at Vbridal! We strive to offer you the best shopping experience. If you are not satisfied with your order, please contact us to initiate the return process within 7 days upon receiving your item(s). Quality problem-FREE! You are qualified to get the full refund if your item(s) are defective, damaged or mis- shipped. Any other reasons for return Vbridal will try our best to offer you a satisfactory solution if you are not 100% satisfied with your item(s). Please be free to contact us. Items that cannot be returned or exchanged 1.No returns for jewelries and personal care items (including lingerie, etc) due to hygienic reasons. 2. Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Important: The returned item(s) must be in original condition and sent back Via Economy local postal agencies once you get a "Product Return form" from customer service. Thank you for your understanding.
