Katrina is correct. As a freelancer myself, we work for ourselves, not UpWork. UpWork is just the middle man - the company that brings clients and freelancers together. That's it. It's like any other freelancing website. If you live in the US, then think of it as a kind of Craig's list, with added features, securities, and rules of use. There are rules for clients and rules for freelancers. If a freelancer doesn't follow the rules, their account can get locked or banned altogether, just as with a client who breaks the rules. Clients don't work for UpWork. They are the job/project posters. Likewise, freelancers don't work for UpWork.

asked by Beth C. on 8/16/15

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Except you're wrong... UpWork provides absolutely no transparency from the employer but requires proof of identity and full exposure for the freelancer. That's not a middle man, that's micro-management in favor of the employer.

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