Unsold.com Questions & Answers

Hi Ademir, Thank you for your inquiry. Hotels are based on availability so locations will vary depending on the hotels that are available on the dates you've chosen. Unsold Management

Hi Dvora. We do have a number for customers. Have you purchased yet? We highly recommend reaching out to our Customer Care Team for immediate assistance. www.unsold.com/contact-us Unsold Management

Hello Gregory, You will have 24 months to use your voucher, so should certainly be able to find dates that work for you within that time frame. However, if you find that we don't have any dates that work for you, we can switch your destination free of cost, and check that availability, OR we can always refund you of course. As long as you have not made a reservation, we can always refund you.

Hello there! This means that you can only book dates starting 15 days in advance. So, if I were to place, my reservation today, May 25th, the soonest check-in date possible would be check-in date of June 8th.

Hi Krystal. Thank you for your question regarding blackout dates. Reservations are based on week-by-week hotel availability and as a general rule will not be available during major holidays or resort special events as these are not weeks that hotels generally have available for special high discount deals like Unsold offers. Hotels are based on availability so it's dependent on the dates you select.

Hi Inge. Thank you for reaching out. We apologize if you were having issues. Please create a support ticket here so we can better assist you: https://unsold.com/contact-us

Hi Adeel, Thank you for your question. Because of the nature of our specially discounted deals, we are unable to reveal the hotels that are available on any given date due to the rate parity rule in the industry. The hotels will vary depending on which dates are selected. As per the savings percentage, the prices fluctuate from time to time, and the price of the deal takes into account the average amount of hotel prices that we do have in our inventory for this destination's availability on any given date. Thank you for reaching out to Unsold.com. We hope this information helps. Please let us know if you require further assistance. Unsold Management

Hi Martha. If you are not happy with the hotel choices, you get your money back. Unfortunately, once booked, it's non-cancellable and non-refundable. Group travel also is not allowed as one deal/hotel room is good for up to 2 adults, and depending on the hotel, up to 2 children ages 12 and under. We hope this helps! Unsold Management

Hello Mary. I Am so sorry to hear that! What is your email and full name associated with your reservation? I will have one of our customer service agents reach out to you right away via email once I have this information. We hope you are well!

Hello Mary, we don't have phone support. Please reach out to our customer support team for more detailed information, via our contact form here: https://unsold.com/contact-us.