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Unsold.com Questions & Answers

15,846 reviews
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Here’s what consumers have asked with answers from Unsold.com staff and previous consumers.

102 questions answered
11% answered in 1 day
Question:

Hello,i like to book a room but i need one for 6 people as i have 5 kids

Answer:

Hi Giselda, Thank you for your question on multi rooms. For multi rooms, go to Unsold.com Home page and search by Destination and you will be able to purchase multiple rooms for larger families. Unsold.com Customer Care Team

By Jim C., Co-Founder
Question:

I purchased a voucher for a hotel but never received any information on how to redeem it? can you help me?

Answer:

Hi Cindy, Thank you for your feedback. Please contact our Customer Care 24/7 team as quite possible there was a typo when you entered your email address. Regardless, we can get a new activation sent to you. https://unsold.com/contact-us Customer Care Team Unsold.com

By Unsold C.
Question:

Hi your quotes in australia are misleading as in us $ . i have sought a refund but have not got a response . how can i get a response ?

Answer:

Hi David Thank you for your feedback regarding the pricing. All of our pricing is set to show a person their local currency based on the IP address of whichever country they are located so if Australia you should have seen the pricing in AUD. We have alerted our IT department of your issue and apologize for any inconvenience. Additionally, we reached out to you directly to refund you the difference or your purchase entirely. Customer Care Team Unsold.com

By Unsold C.
Question:

I have sent you forms seeking a refund but haven't got any response . i purchased a hotel room in australia under the impression your quote was in au

Answer:

Hi David Thank you for your feedback regarding the pricing. All of our pricing is set to show a person their local currency based on the IP address of whichever country they are located. We have alerted our IT department of your issue and apologize for any inconvenience. Additionally, we reached out to you directly to refund you the difference or your purchase entirely. Customer Care Team Unsold.com

By Unsold C.
Question:

Do you have any offers in unsold vacations for threadbo snow season

Answer:

Hi Heather, Thank you for your question. We do have Unsold Saver deals for snow season. For example, please go to Unsold.com and search for Jackson Hole, WY as most popular Customer Care Team

By Unsold C.
Question:

How do i get a copy of the terms and conditions

Answer:

Hi Cassius, Thank you for your question. Here is link https://unsold.com/terms-of-use. If have any questions. Please contact us 24/7 https://unsold.com/contact-us Customer Care Team

By Unsold C.
Question:

How do we get a confirmation that our room is booked. we selected sept. 21-24 at jackson hole wyoming.

Answer:

Hi Colleen, Our customer support resent your confirmation email to your email. If any questions please don't hesitate to contact us 24/7 https://unsold.com/contact-us Unsold Customer Care Team

By Sarah A.,
Question:

Answer:

Hi Veronica, Some dates may not be available if in peak periods if no unsold hotel room rate availability. If any questions please don't hesitate to contact us 24/7 https://unsold.com/contact-us Unsold Customer Care Team

By Sarah A.,
Question:

Answer:

Hi Malou Thank you for your question. We are adding PayPal and Apple Pay and will be in place very soon.

By Sarah A.,
Question:

What is the pet policy?

Answer:

Hi Rocky, Thank you for your question regarding the pet policy. Each hotel sets its own pet policy and most require a small deposit. Please let us know if you need further assistance. Unsold Vacations Customer Care Team

By Sarah A.,

Can’t see your question? Ask to get answers from the Unsold.com staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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