UncommonGoods has a rating of 1.8 stars from 338 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about UncommonGoods most frequently mention customer service, credit card, and christmas gift problems. UncommonGoods ranks 128th among Gifts Other sites.
This company responds to reviews on average within 2 days
They never fail with beautiful, original gifts. They also ship at amazing speed. Everyone except for maybe Amazon has issues shipping at holidays, people should take that into account. Amazing company!
I purchased a customized coaster set. It arrived and had a dark spot where the names of the couple were. I submitted photos and asked for a replacement. I have emails stating they would replace and then sent an email with an expected delivery date. That date has come and gone. When I called, the customer service agent was rude and said that now I am no longer getting a replacement. I have bought many items from them before but NEVER again.
I purchased a customized coaster set. It arrived and had a dark spot where the names of the couple were. I submitted photos and asked for a replacement. I have emails stating they would replace and then sent an email with an expected delivery date. That date has come and gone. When I called, the customer service agent was rude and said that now I am no longer getting a replacement. I have bought many items from them before but NEVER again.
Just like the title says- its all cheap stuff...the same exact items you find on Ali Express, Wish, Temu, etc...imported in and sold at a big markup.The site is just better designed and NZ based.
Hi, and thanks for posting! Was there an issue with your order? When you can, please email your order details to us at: help@uncommongoods.com or you can simply inbox us here on site jabber and we'll be happy to further support you.
******WARNING******
Do not buy anything Uncommon Goods. They are poorly run, have bad processes and even worse customer service.
I like to send my family different and fun gifts for Christmas and I thought I had selected a good option for Christmas 2023. I purchased 5 sets of olive oil spices and a gourmet bottle of olive oil from Uncommon Goods. $80 per set for over $400 total. I thought everything was good until I received two separate texts today from my 2 nieces thanking us for this gift... but they wondered what it was for since today is January 6,2024. So, they both received our gift almost 2 weeks after Christmas, and one month after the promised delivery date. I immediately called customer service and they confirmed that all gifts left their warehouse in November but 2 out of 5 did not arrive until January 6 and one still hasn't been delivered. I asked for credit on all 3 and they said it is not their responsibility once it leaves their warehouse. Bull! If they have the capabilities of tracking packages one month after the promised delivery date they should a have process in place to follow up on any package not delivered by the delivery date. And, 100% of this process could be completely automated. So, either their management team is inept, lazy, cheap or does not care about their customers.
It is funny how every single holiday gift we ordered from Amazon (probably 35 in total) and other online companies arrived on time, but all gifts ordered from Uncommon Goods had a 60% fail rate.
I can write code and I would be happy to reprogram their system to automatically alert their logistics team, shipping partners and customers if any package is late. My fee would be say, oh $400, but probably a lot more. I hate these people.
Bah humbug, Uncommon Goods.
Products used:
Olive Oil and spices
We sincerely apologize for the delays in your orders. To address this, we have refunded the order that was not received, and we will also be refunding the two orders that arrived late. We have reached out to you privately to address your concerns.
Shipping very expensive and slow. Will not buy from again.I had to call to find out where my package was. I was suppose to get no later than Dec 6, but received on Dec 16
Tip for consumers:
Your choice
Products used:
Miscellaneous
We'd like to get to work and research your order. Please email us at help@uncommongoods with your name and email so we can get started!
I ordered wooden bookends that were made to look worn, but the items I received had obvious scratches that were not natural and that interfered with the writing on the objects. I submitted a picture and an explanation and was told that all objects differ and are supposed to be worn and "natural" looking. I was offered a $5 credit but no refund or exchange option. Why would I need $5 to spend with a company I am not satisfied with?
Products used:
I ordered bookends but did not use them due to damage
Hello Jessica! We appreciate your feedback. I'm sorry to hear there is a problem with your order. Please contact us at help@uncommongoods.com with your order details so we can resolve this issue or you can simply inbox us here on site jabber and we'll be happy to further support you.
My husband and daughter wanted to get me a nice gift so they pooled their money and bought me something from this dreadful website.the product is cheap garbage and they were so disappointed. They wanted to return it but this company is a scam and won't send a return label no matter how many times we have asked. Save your sanity and shop elsewhere. They would have bought from Amazon but they didn't want me to know what they bought lol
Tip for consumers:
They said they would send return label in my email and by mail...neither have arrived. This is a scam site!
Products used:
Bathtub tray
We're truly sorry to hear about your disappointment with the product and the experience with our return process. Please contact us at help@uncommongoods.com with your order details so we can resolve this issue promptly, including arranging for a return label.
I placed an order for 3 small jars of dips. The box was less than 1 foot in length. It came in a 5 foot box filled almost entirely with packing. I have not tried the dips, they are a gift so I cannot comment about those. The packing was so over the top that I had to write a review. My recycling can is full due to this ridiculous way of packaging.
Tip for consumers:
When the package came bigger than me I was so confused as to what it could be. When I opened it it was full of packing, a whole garbage can full and then at the bottom was the dips I ordered. I think someone was making a joke because no normal person would pack that item in that size box.
Products used:
I purchased the 3 pack of dips and have not tried because it is a gift.
Hello Barbara! We appreciate your feedback! We'll definitely look into the way we package this item. At Uncommon Goods, we strive to be a force of good and choose environmentally friendlier packing materials. On occasion, we may need to use a larger box to accommodate the size of our products. We encourage our artists to use recycled or sustainable materials whenever possible and our catalog is printed on Forest Stewardship Council (FSC) certified paper. We're here to help should you have any questions!
I ordered a birthday book...7 weeks ahead of when I needed it, to make sure there was plenty of time. I got a shipping notice 3 weeks later but the item never arrived. So I reached out to customer support, and got absolutely no response for three weeks. Eventually sorted it out (or so I thought) and they said they'd ship a replacement. I got a shipping notice. Ten days after that, customer support said they couldn't ship to a po box so please provide another address. (Obviously the shipping notice wasn't real, right?) I eventually received the item 99 days after ordering it. The birthday book is fun, but be aware they've shrunk down newspaper front pages to fit and the resulting print is very tiny. Have a magnifying glass handy if you actually want to read it. The other items I ordered arrived without any problem, and they were fine, though for the price I did have higher quality and uniqueness expectations.
Hi and thanks for posting! We'll be sure to pass your feedback along to our team as we're always looking for ways to improve as a company.
We ordered a customized shadow paint kit that was advertised as coming with guided, customized instructions that would be good for beginners. The actual instructions received were very generic and not in any way instructional as to what colors to use, etc, We contacted customer service and was told there was a forever return policy and offered a refund. We competed the process and received an e mail the next day " whoops - that was a mistake. Sorry - no refund for you". Uncommon Goods doesn't stand behind what their customer service reps promise or the quality of their products.
We apologize for the issue with your custom order and are eager to help. Please email your order details to help@uncommongoods.com and we'll reach out to the artist for more detailed instructions.
They never fail with beautiful, original gifts. They also ship at amazing speed. Everyone except for maybe Amazon has issues shipping at holidays, people should take that into account. Amazing company!
We bought from this company once in 2021 and they have been charging us an annual fee ever since. They make it difficult to dispute the charge. I would highly recommend every person to avoid this company.
We apologize for any inconvenience you've experienced. Our 14-day trial is clearly stated as transitioning into an annual charge if not canceled. This information is provided on our website and in email confirmations. If you wish to cancel or have any concerns, please reach out to help@uncommongoods.com.
Ordered the smallest thing and came in a huge box with another huge box inside WITH PAPER. The packaging covered my entire couch! SO WASTEFUL never ordering again
Thank you for sharing your feedback. We're sorry for the packaging issue. We're working to improve and hope you'll consider us again in the future.
Hello!
As I have just recently discovered the Uncommon Goods site, I have put several things in my cart in an attempt to decide which one I want to get as a gift for someone. I also became a member(free version)and have opted in to receive texts from them. Moments ago I received what just might be one of the absolute coolest things I have ever seen a company do.
There are so many people in this world who either had horrible parents, a horrible mother or a horrible father as well as people who never really had parents and those that have lost them. However, it is that time of year when mother's Day and Father's Day rolls around yet again. In the text that I received from them, I was given the option to opt out of receiving any promotional messaging relating to mother's Day and I am almost positive I will receive a similar one for Father's Day.
Well I personally have wonderful parents. I completely understand the desire to not have to look at something such as a promotional text message involving parents as a whole. It is such a forward way of thinking which should be commonplace actually, but it is extremely impressive and that company has definitely earned my loyalty just from that.
So I used to buy from this site - used to. Last order, the snuck in a "perks" membership. By the time I see my credit card bill to pay - it's past the 30 days to cancel. This is just fraud. Memberships should be a proactive choice, not a sneaky charge. I'm done with this company.
Tip for consumers:
This is a great example of how to ruin your business.
Products used:
I did not use the "perks"' membership just ended up being charged for it!
We apologize for any inconvenience you've experienced. Our 14-day trial is clearly stated as transitioning into an annual charge if not canceled. This information is provided on our website and in email confirmations. If you wish to cancel or have any concerns, please reach out to help@uncommongoods.com.
Ordered something and it didn't come in time. I reached out to ask and they said it was shipped but shippers don't update their site. Three weeks later it still shows shipper never received it. They finally admit they lost it, the item is discontinued and there is nothing they can do. They made no attempt to make it right. They just took my money and never would have said anything if I hadn't complained many many times before I got my refund. It's a scam.
Tip for consumers:
Shop somewhere else.
Products used:
None because they never sent my item
Hi and thanks for posting! We're so sorry to hear that you had this issue with your order. When you can, please email your order details to us at: help@unommongoods.com or you can simply inbox us here on site jabber and we'll be happy to further support you.
MY PACKAGE WAS LOST AND THEY REFUSED TO HELP ME BECAUSE I DID NOT PURCHASE INSURANCE ON THE SHIPPING, WHICH I WAS NEVER OFFERED. SCAM SCAM SCAM
Products used:
None I never got my order
Hello. So sorry there was a problem with your order. Our customer policy ensures that if an order is not received, we provide the option of either a replacement or a full refund. We've reached out to you directly to offer further support.
I spent $80 expecting a nice thick coffee table book well written about the history of the Detroit Lions with really nice colored pictures. I received a thin book that was literally re-printed newspaper pages through the years. Very small print, very chaotic, nothing you would pick up to read. I had the persons name engraved on it so it cannot be returned. I will not be buying from this site again
Tip for consumers:
Don’t use this site
Products used:
Book. History of the Detroit Lions
Hello! Sorry to hear you are unhappy with your purchase. The New York Times Custom Sports Book goes back to each team's early years (in some cases to when the team was created!). All books are at least 70 pages in length.
As noted on our site. These pages are not standard newspaper dimensions, therefore, the type is shrunk slightly to fit a more convenient, book-sized trim. Certain years/pages are reprinted from microfilm and font size may be reduced. New pages may not be available for inclusion for up to 6 months after the date of print. Missing pages may be the result of a newspaper strike or a lack of relevant information on the front page for that date
Please email us at Help@uncommongoods.com with your order information so we can look into this for you.
I spent over $200 on a glass bouquet for my daughter's special birthday. Very Very upset to find a Made in Philippines sticker on the bottom. Absolutely gutted and ripped off.
Products used:
Gift
Hi there! Sorry to hear you are unhappy with your order. Our Birth Month Wildflower Bouquet is indeed made in the Philippines by Philippines-based artist Loly Gomez. This information is shared on our site.
You can request a return by visiting the track and manage section of our website or call us at 888-365-0056 to set this up. Have a great rest of your day
These bowls are beautiful. Thanks for getting them to my door in tact this time. Appreciate it. Your staff understanding and helpful.
I ordered a gift on 30th Dec 2021, expected to receive by 18th Jan 2022, and now is 2nd Feb 2022 and still no update from them. Emailed them countless of times just to get response "We have reached out to our international shipping partner to contact the carrier and we are currently awaiting a response." STILL NO UPDATE! SCAM! This is the most frustrating e-commerce purchase so don't ever buy anything from here again!
Tip for consumers:
Please don't buy from them. I regretted.
Hi Nadia, We can appreciate your frustration regarding the custom clearance status of your international order. We will be reaching back out to you in the existing email thread. We'd love to get this resolved for you!
I bought three gifts from their website and paid for 3-5 days shipping. It's been 10 days and the packages have not arrived. It missed my friend's birthday. When I try the 'track and manage' it glitches and says it cannot find my order. When I write to customer services they tell me it will arrive tomorrow, but it never does. I fear this is a scam and they take your money and dont deliver anything
Hi Sherine, We see that the tracking assigned to your package still shows as in-transit with CDL. We have reached out to you for next steps. We look forward to resolving this issue for you in the existing email correspondence via help@uncommongoods.com. We're here to help!
This 6 month subscription was way overpriced for the cheap stuff that was delivered. One set was completely changed to a different item and a second set had dead plants on arrival. Definitely would not recommend. You can get all these items much cheaper elsewhere.
Tip for consumers:
Definitely NOT recommended as a gift
Products used:
Any Night is Date Night Subscription
Hi, and thanks for posting! We're so sorry to hear that you had this issue with your order. When you can, please email your order details to us at: help@uncommongoods.com or you can simply inbox us here on site jabber and we'll be happy to further support you.
Natural rock - not a cheap imitation -drilled to hold keys! A delight in the garden, would make a pretty practical gift! Impressed by the quality & coloration! Will purchase again from Uncommon Goods! So worth the few extra dollars! Thank you!
Tip for consumers:
Exceptional products outside the norm!
This company is filled with personalized and unique items! Perfect for every member of the family. One of a kind finds. I am expecting to have many happy family members.
I ordered a custom cookie stamp for Christmas which arrived yesterday. It was just in a plastic box. No instructions or recipe sample to use. I used a sugar cookie recipe and the dough just gets stuck in the letters! I tried spraying it with canned flour baking spray and still no good! The letters are so small in our name! Maybe shouldn't have sides. I bake a lot and already have 23 different types of cookies in the freezer and wanted these to top off my trays that I give as gifts! Extremely disappointed! Want a refund!
Hi Joann. As much as we would like to help, this is not an Uncommon Goods item.
Founded in 1999 and headquartered in Brooklyn, NY, UncommonGoods offers remarkable designs by independent makers, and we do it with a positive impact on both people and our planet. Check us out at www.uncommongoods.com.
HelloTroy! We appreciate your feedback. I'm sorry to hear there is a problem with your order. Please contact us at help@uncommongoods.com with your order details so we can resolve this issue or you can simply inbox us here on site jabber and we'll be happy to further support you.