Trusted House Sitters FAQ

Question:

Has trustedhousesitters gone out of business? we haven't been able to log in to our account. we've been calling and emailing for 3 days with no reply. Has trustedhousesitters gone out of business? we haven't been able to log in to our account. we've been calling and emailing for 3 days with no reply.

Answer:

Hi Clark Not at all, we are expanding rapidly and have Membership Services Advisers working 24 hours a day. Our current turnaround for replying to voicemails and emails is 3 working days, during this exceptionally busy period, so apologies for any delays you have experienced. Live chat is the quickest way to contact us, by using the help widget on our website. If you let me know your email address that your account is linked to, I can look into this further for you Many Thanks The TrustedHousesitters Team

By TrustedHousesitters M., over a year old

See more answers (2)

Question:

It seems there are a few bad reviews. i need to be able to utilise someone that can be trusted who do have police checks done. how do we know?

Answer:

Hi Chrissy We have over 7000 5* / excellent reviews on Trustpilot https://uk.trustpilot.com/review/www.trustedhousesitters.com, so the nature of the reviews on this site is very strange to us, as this is very far from the norm, rest assured we are looking into the reasons behind this, but I can assure you they are not representative of the normal experiences our members have within the community. Please contact us directly on live chat, email- support@trustedhousesitters.com, or phone, so we can discuss with you in more detail our Trust & Verification centre and processes. Many Thanks The TrustedHousesitters Team

By TrustedHousesitters M., over a year old

See more answers (2)

Question:

How does cooking food prep work while doing a sit? How does cooking food prep work while doing a sit?

Answer:

Hi Jim, when house sitting it is expected that you will take care of your own cooking, etc. You will have full use of the homeowners kitchen facilities. We hope this helps. TrustedTeam

By Paul M., over a year old

Question:

I have been charged £129 to join but it is advertised as £89 i have sent 2 emails and called 3 times and no response. I have been charged £129 to join but it is advertised as £89 i have sent 2 emails and called 3 times and no response.

Answer:

Hi Caroline, Thank you for your question, forgive my delayed reply. If you haven't already contacted the Membership Services Team (https://support.trustedhousesitters.com/hc/en-gb) I would encourage you to do so and they will help you to get this resolved. Kind Regards, The TrustedHousesitters Team

By Doug B., over a year old

Question:

I would like to read reviews about fred and carol kaatz. please send some to my email address at rosssada@gmail.com thanks. I would like to read reviews about fred and carol kaatz. please send some to my email address at rosssada@gmail.com thanks.

Answer:

Hi Sada, You'll be able to read reviews of the sitters on their profiles. If there isn't anything showing, then this indicates that the sitter doesn't have any reviews just yet. If there is something else that we can do to help, please do get in touch with Membership Services, and we'll be more than happy to speak with you further. Kind regards, The TrustedHousesitters Team

By Doug B., over a year old

Question:

Hi, i have emailed you i want a refund after one day after the automatic payment from my bank account. nobody ever responded,what i should do? Hi, i have emailed you i want a refund after one day after the automatic payment from my bank account. nobody ever responded,what i should do?

Answer:

Hi Veronika, Thank you for your message. We are in receipt of your email and have just sent you a response. Thank you for your patience, we'll get this resolved for you. Kind regards The TrustedHousesitters Team

By Paul M., over a year old

Question:

Hi, is it be possible to click on an available "sit" for more information a homeowner's listing and then be able click back to where i was on ths si?

Answer:

Hi Suzanne, Thanks for taking the time to get in touch with us today. When navigating the Find a House Sit page, when clicking into a listing because you are changing web pages your internet browser does not "save" where you scrolled down. This is due to the fact that when you change page, then press the back button on the platform it has to re-load the information, meaning that it will scroll back to the top. To avoid this we would suggest opening listings you want to preview in a new tab - it varies depending on your internet browser as to how to do this, but generally you would need to right-click on the listing and select "Open in new Tab"-, so that when you close said tab the original page you were viewing does not go back to the top of the page. If you have any further questions don't hesitate to let us know. We have Membership Service Advisers available 24 hours a day. Click here to see the contact us forms, where you can send us a message, live chat with us or find your local phone number. https://support.trustedhousesitters.com/hc/en-gb/requests/new Thank you The TrustedHousesitters Team

By TrustedHousesitters M., over a year old

Question:

Hi, do you recommend house sitters take out insurance. Hi, do you recommend house sitters take out insurance.

Answer:

Hello, Great question! Some sitters do take out their own insurance, be it travel, accident and liability or to cover medical costs. However, some sitters decide not too. It is completely up to the individual member. Although we do not endorse any insurance companies please feel free to have a look online and see what's available out there to fit your needs. Thank you TrustedHousesitters Team

By TrustedHousesitters M., over a year old

Question:

Why doesn't ths offer members a set auto renewal fee instead of a fluctuating one? Why doesn't ths offer members a set auto renewal fee instead of a fluctuating one?

Answer:

Hello Donna, Thank you for getting in touch. The price that a member will pay when they auto-renew at the end of their membership year is the full price of the membership that they originally joined at. Discounts are not carried through to auto-renewal. However, you will never pay more at auto-renewal than what the full price of the membership was at the time that you joined and paid. If you have any specific questions about your auto-renewal or membership then please do get in touch with us via our help centre https://support.trustedhousesitters.com/hc/en-gb Our Membership Team will be only too happy to help with any enquires. TrustedHousesitters Team.

By TrustedHousesitters M., over a year old

Question:

I live on a farm in saskatchewan, it's 3 hours to saskatoon. i need a cat sitter a few times a year. is this an area sitters would be available I live on a farm in saskatchewan, it's 3 hours to saskatoon. i need a cat sitter a few times a year. is this an area sitters would be available

Answer:

Hello Gina, Thank you for getting in touch. We do indeed have sitters that are local to Saskatoon, Canada and sitters that are willing to travel to that location too! Many of them are cat lovers as well. Please get in touch with our Membership Services Team via our help centre: https://support.trustedhousesitters.com/hc/en-gb and they will be able to give you further details regarding joining the community as an owner and finding a sitter for your cat. Thank you. The TrustedHousesitters Team.

By TrustedHousesitters M., over a year old

Trusted House Sitters Questions & Answers

It seems there are a few bad reviews. i need to be able to utilise someone that can be trusted who do have police checks done. how do we know?

How does cooking food prep work while doing a sit? How does cooking food prep work while doing a sit?

I have been charged £129 to join but it is advertised as £89 i have sent 2 emails and called 3 times and no response. I have been charged £129 to join but it is advertised as £89 i have sent 2 emails and called 3 times and no response.

I would like to read reviews about fred and carol kaatz. please send some to my email address at rosssada@gmail.com thanks. I would like to read reviews about fred and carol kaatz. please send some to my email address at rosssada@gmail.com thanks.

Hi, i have emailed you i want a refund after one day after the automatic payment from my bank account. nobody ever responded,what i should do? Hi, i have emailed you i want a refund after one day after the automatic payment from my bank account. nobody ever responded,what i should do?

Hi, is it be possible to click on an available "sit" for more information a homeowner's listing and then be able click back to where i was on ths si?

Hi, do you recommend house sitters take out insurance. Hi, do you recommend house sitters take out insurance.

Why doesn't ths offer members a set auto renewal fee instead of a fluctuating one? Why doesn't ths offer members a set auto renewal fee instead of a fluctuating one?

I live on a farm in saskatchewan, it's 3 hours to saskatoon. i need a cat sitter a few times a year. is this an area sitters would be available I live on a farm in saskatchewan, it's 3 hours to saskatoon. i need a cat sitter a few times a year. is this an area sitters would be available

Can’t see your question? Ask to get answers from the Trusted House Sitters staff and other customers.

Trusted House Sitters Questions & Answers

It seems there are a few bad reviews. i need to be able to utilise someone that can be trusted who do have police checks done. how do we know? It seems there are a few bad reviews. i need to be able to utilise someone that can be trusted who do have police checks done. how do we know?

How does cooking food prep work while doing a sit? How does cooking food prep work while doing a sit?

I have been charged £129 to join but it is advertised as £89 i have sent 2 emails and called 3 times and no response. I have been charged £129 to join but it is advertised as £89 i have sent 2 emails and called 3 times and no response.

I would like to read reviews about fred and carol kaatz. please send some to my email address at rosssada@gmail.com thanks. I would like to read reviews about fred and carol kaatz. please send some to my email address at rosssada@gmail.com thanks.

Hi, i have emailed you i want a refund after one day after the automatic payment from my bank account. nobody ever responded,what i should do? Hi, i have emailed you i want a refund after one day after the automatic payment from my bank account. nobody ever responded,what i should do?

Hi, is it be possible to click on an available "sit" for more information a homeowner's listing and then be able click back to where i was on ths si? Hi, is it be possible to click on an available "sit" for more information a homeowner's listing and then be able click back to where i was on ths si?

Hi, do you recommend house sitters take out insurance. Hi, do you recommend house sitters take out insurance.

Why doesn't ths offer members a set auto renewal fee instead of a fluctuating one? Why doesn't ths offer members a set auto renewal fee instead of a fluctuating one?

I live on a farm in saskatchewan, it's 3 hours to saskatoon. i need a cat sitter a few times a year. is this an area sitters would be available I live on a farm in saskatchewan, it's 3 hours to saskatoon. i need a cat sitter a few times a year. is this an area sitters would be available

Can’t see your question? Ask to get answers from the Trusted House Sitters staff and other customers.

It seems there are a few bad reviews. i need to be able to utilise someone that can be trusted who do have police checks done. how do we know?

Hi, is it be possible to click on an available "sit" for more information a homeowner's listing and then be able click back to where i was on ths si?