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on 10/7/15What Cindy B. Said. Although, some have complained that they don't answer, but they did for me.
I would always contact through the online services. Remember their in China or somewhere so hours or work are different. They always respond through emailing.
There's only one way that I was able to contact them and that is through their online support center by submitting a ticket. They usually respond in a day or two.
I have no idea, I contacted them through their online support team.