I haven't shopped there before but I took a look at the site and they do have an address on their website. Speaking with a real person even by cell phone is often more than other websites offer. Was the guy on the phone helpful to you?

asked by Todd L. on 5/20/10

2 Answers
Thumbnail of user ls57

Yes, I did business with Townhouse Linens and it's a SHADY operation at best! When I ordered I didn't receive any kind of confirmation. I emailed them a week later to see if my order went through; their response was sent without a name and full of typos and misspellings, saying only that part of my order was on the way and the other item was supposedly slightly delayed. I asked for tracking numbers, which they said they'd send and never did. Emails went unanswered. I finally called them and was told my order would be shipping in a few days. It never arrived. Finally, two months after my order had been placed, I contested the charge with my credit card company (yep, Townhouse Linens charged me for an item that never even shipped!) and filed a report with the Better Business Bureau, who gives them an F rating! Townhouse Linens never responded to the complaint! All I can say is... order at your own risk.

Helpful  (0)
Thumbnail of user debbief1

Has anyone done business with townhouselinens.com? I left a rating with my concerns but have not actually done business with them. I would hate to think I left negative comments if in fact they are a reputable company. But as noted in my rating... too many red flags so I elected to pass.

Helpful  (0)

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