I haven't shopped there before but I took a look at the site and they do have an address on their website. Speaking with a real person even by cell phone is often more than other websites offer. Was the guy on the phone helpful to you?

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Yes, I did business with Townhouse Linens and it's a SHADY operation at best! When I ordered I didn't receive any kind of confirmation. I emailed them a week later to see if my order went through; their response was sent without a name and full of typos and misspellings, saying only that part of my order was on the way and the other item was supposedly slightly delayed. I asked for tracking numbers, which they said they'd send and never did. Emails went unanswered. I finally called them and was told my order would be shipping in a few days. It never arrived. Finally, two months after my order had been placed, I contested the charge with my credit card company (yep, Townhouse Linens charged me for an item that never even shipped!) and filed a report with the Better Business Bureau, who gives them an F rating! Townhouse Linens never responded to the complaint! All I can say is... order at your own risk.

TownhouseLinens
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