TicketGum Questions & Answers

Hi Jacob, Thank you for reaching out. There are events which tickets can be posted via e mail. Usually you will see a printer icon next to the categories on events that has electronic tickets. If you need specific information, please contact us at sales@ticketgum.com. Best Regards, Adam Taylor Ticketgum.com

Dear Ryan, Thank you for your question. We have a clear categories that are also shown on the stadium map on each event page. We guarantee the seats location according to the designated section of each category. You will need to use the comment box in the ordering process if you have a specific seating request we will do our utmost to fulfill it. You are welcome to contact me at adam@ticketgum.com if you need more specific information for your desired event. Best Regards, Adam Taylor Ticketgum.com

Dear Matt, We can send the tickets to any address in the same country of the event. By filling the order online you will find an area to enter your delivery address (like hotel, for example) that is exactly for this purpose. The tickets will be sent by express delivery services such as UPS. Have not booked a hotel yet? In that case, you can order the tickets and guarantee your seats and update your shipping address later in your account. If you plan to update the address later, you simply need to click on the I will inform the delivery address when I will know it on the billing information on the online order form. Our delivery department will contact you before shipping the tickets to verify the address and will provide you with the express delivery tracking number For any further inquiries please contact me at joe@ticketgum.com. Best Regards, Joe Parker Ticketgum.com

Hi Mario, usually an Atletico Madrid event is confirmed about a month prior to the event. Note that the dates of all current potential fixtures in all competitions are subject to change. If an event is rescheduled, the original tickets will still be valid and there is no need for any further action. In general Unless the event has been cancelled, once a ticket has been purchased, there is no exchange, refund or cancellation. However, if you wish to cancel because of the date change and the request will be in advanced we may be able to refund/change the event for you. For more details please contact us at sales@ticketgum.com Regards, Adam Taylor Sales Department Ticketgum.com adam@ticketgum.com