How long will it take them to despatch? I've been waiting for 3 days already. Says it could take up to 21 days. That's not good customer service! They should let you know why there's a delay by email. I. e. They have not got it in stock and are waiting for it to come from Asia. Even better, show on their website that is not available at the moment. Reviews are all from people who have received their orders promptly. Genuine?

asked by Donna N. on 8/6/15

2 Answers
Thumbnail of user shaund21

Bro i have been getting stuff of them' just give them time bro.as they are a big site.and a lot off customer's you will get you'r stuff.

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Thumbnail of user chrisg92

Id imagine it depends on the item you have ordered

You have to remember that this is no ordinary produce and some products can be difficult to source! Hence the occasional extended waiting times! I agree that they should look to keep things updated with regards to stock levels however if and when they do, I can almost guarantee that they will be the only site of this type to do so!

I have ordered from a few different sites and the vast majority of them are terrible as they are run on the side by people who don't respect your money! Some of which cut all types of contact and take your cash without delivering! (I still have the email chains to back this up)

This site however has not yet failed to deliver, yes sometimes there are extended waiting times however I'm afraid that's the nature of the industry! I have learnt the hard way that you have to order well in advance of a planned cycle.

I'd be lying if I said this site delivers within the week for every order. However I can say with confidence that they will respect your money and will definitely deliver your order within the allotted time frame!
Ps
I'm sure if you asked for an update with regards to your order, they will provide you with one!

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