TeleVox
Questions & Answers
How come TeleVox SOLD patient phone numbers to telemarketers to make extra money! Patients complain of hundreds of calls per day selling air conditioners in February to lowering student loan interest rates. You people don't care about HIPPA because the doctors office is responsible and has to pay the fines!
Asked by Jon J. on 2/18/2017
2 Answers
Sarah B.2/20/2017
Allison, If you were at all concerned you would answer the phone when I call and call and call. It may be against West Corporation policy but the policy is ignored and you don't take complaints by not answering the phone or you hang up when you find it is a complaint. What you are doing is against many laws your customers have to pay BIG FINES! Right after the reminder call the FLOOD of telemarketers start and tick off the patients so they don't come back. I recommend TeleVox only to those who want to lose all their patients and have the state and federal government take TeleVox customers to jail. Allison your phone is ringing... why don't you answer?
Allison H.2/19/2017
Selling patient phone numbers is against West Corporation policy. Your statement is of great concern to us. Please immediately contact West at healthcareideas@west.com as soon as possible. We need additional details to allow us to investigate this issue as soon as possible.
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