How come TeleVox SOLD patient phone numbers to telemarketers to make extra money! Patients complain of hundreds of calls per day selling air conditioners in February to lowering student loan interest rates. You people don't care about HIPPA because the doctors office is responsible and has to pay the fines!

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Allison, If you were at all concerned you would answer the phone when I call and call and call. It may be against West Corporation policy but the policy is ignored and you don't take complaints by not answering the phone or you hang up when you find it is a complaint. What you are doing is against many laws your customers have to pay BIG FINES! Right after the reminder call the FLOOD of telemarketers start and tick off the patients so they don't come back. I recommend TeleVox only to those who want to lose all their patients and have the state and federal government take TeleVox customers to jail. Allison your phone is ringing... why don't you answer?

TeleVox
Questions & Answers

We are in Australia and used Televox years ago for pt results. Is this possible in Australia?

what does "Called No TT Requested" mean? Did the patient get the reminder message for their appointment or not? Thanks!

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TeleVoxQuestions & Answers

We are in Australia and used Televox years ago for pt results. Is this possible in Australia?

what does "Called No TT Requested" mean? Did the patient get the reminder message for their appointment or not? Thanks!

Have a question? Ask to get answers from the TeleVox staff and other customers.

TeleVox
Questions & Answers

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