A: Hi Lu! I was not able to locate you in our database going by your handle on SiteJabber. If you give me your invoice number or the name used during license registration, I will be able to provide a better answer. In general, you don't have to be tech savvy to handle SkaDate. You only need it in case of heavy customization. But even then you don't need to hire a freelancer for the job, as we have an in-house modifications team at industry standard prices. Also, while we do guarantee a response time of one working day, it doesn't mean we answer only once per 24 hours.