SkaDate Questions & Answers

Here’s what consumers have asked with answers from SkaDate staff and previous consumers.

21 questions answered

10% answered in 1 day

Question:

I would like to begin by saying that my english is not so good, i hope my message is still clear and ppl understand my point, and skadate do too! i do not understand how come there are so many bad posts about skadate.com(every where on the net) and at the same time skadate.com is trying to sweep it off with "misunderstandings" "mistakes" "now fired employs" or with "competition are trying to badmouth our platform"? if it was the case, where are all the good reviews then(except those on skadate.com)? there are only some few good reviews, but all the good ones are "fun enough" all very short... and all positive, hmmmm i find that strange... why not get in touch with some of your existing supposedly all happy clients, ask them to write reviews about you, good ore bad. maybe here or on other blogs? don't forget, with a link to there own dating sites. so we all have a chance to test and check them out in action? it's free advertising and would prove that skadate is not just trying to net and then milk ppl, as is the impression i get when reading almost all posts? i know it's "only" a 400$ dating platform, and you as a customer can't expect a top of-the -line dating site, but they should at least expect what you promise us all skadate. 1: no bugs 2: good support 3: customizable(with out the site crashes or you should have to pay more) 4: possible to do easy brand removal ect. ect.(i wont make the list fill 30 points) i had actually wanted to choose you, since i am in the process of starting a dating site of my own... but i dare hardly to call the pre-sales department, from what i read all over the internet. to me it looks like they will promised everything i ask for! right until i have paid - then all the premisses and expectations stops or are not meet, and the hard / expensive(hair pulling), buggy, customization work begins... finding bugs, not being able to customize without crashes, can't do rewriting of urls for seo, being frustrated about the long customer service reply time, long load time on the site for the users caused by bad coding ect ect. looks to me like it must be a great job to work in the pre-sales at skadate, but it must really suck to be customer service employed... i can't see myself using your templates "out the box" since it will have to be adjusted, and tweetet to my needs, but from what i can read all over the internet then it's not so simple to get there, and is going to be a struggle/bug infested/crash happy process... far from what skadate want's us to believe... i have a great idea, offer to your new customers/clients that they pay 50% on the purchase of your platform and the remaining 50% by flawless, bug-free, customized and completed delivery? 200$ now and 200$ when it is flawless, bug-free and customized as the customer wants? put it on your own test server for let's say maximum 30 day for purchased. fix everything here with the new client, when customized and it runs flawless then, the customer pays the last 50% and gets it transferred to his/her own server and you will be fully paid, for a good job done? you would really show a good customer service by doing it like this and stop getting all the bad reviews, and believe me(without being 100% sure), atm you are losing a fair amount of potential clients/customers - i think in the long haul this or some other better solution would greatly benefit you! if you sweep my suggestion of, or wont answer my post? expect many would see this as a another big red flag, and please stop blaming competitors for bad mouthing you, if your service is as good as you say, this should be the smallest problem for you(i read a lot of reviews and this is only something i see with "bad company's"- short said). why? because the internet should be teeming/overflowing with good reviews(longer than 20-30 all positive words), all over. but that's sadly, not the case... get over it, and let's start seeing some good positive, real reviews, i can only find the small, and fake looking positive ones, and then all the long, frustrated, "you stool my money" ones. let's get some link's to all the happy skadate user out there, with customized site's running flawless(if they exist!)? i would very much like to be wrong in my assumptions, but it's hard to believe with out seeing them any where. greetings from sweden:-d I would like to begin by saying that my english is not so good, i hope my message is still clear and ppl understand my point, and skadate do too! i do not understand how come there are so many bad posts about skadate.com(every where on the net) and at the same time skadate.com is trying to sweep it off with "misunderstandings" "mistakes" "now fired employs" or with "competition are trying to badmouth our platform"? if it was the case, where are all the good reviews then(except those on skadate.com)? there are only some few good reviews, but all the good ones are "fun enough" all very short... and all positive, hmmmm i find that strange... why not get in touch with some of your existing supposedly all happy clients, ask them to write reviews about you, good ore bad. maybe here or on other blogs? don't forget, with a link to there own dating sites. so we all have a chance to test and check them out in action? it's free advertising and would prove that skadate is not just trying to net and then milk ppl, as is the impression i get when reading almost all posts? i know it's "only" a 400$ dating platform, and you as a customer can't expect a top of-the -line dating site, but they should at least expect what you promise us all skadate. 1: no bugs 2: good support 3: customizable(with out the site crashes or you should have to pay more) 4: possible to do easy brand removal ect. ect.(i wont make the list fill 30 points) i had actually wanted to choose you, since i am in the process of starting a dating site of my own... but i dare hardly to call the pre-sales department, from what i read all over the internet. to me it looks like they will promised everything i ask for! right until i have paid - then all the premisses and expectations stops or are not meet, and the hard / expensive(hair pulling), buggy, customization work begins... finding bugs, not being able to customize without crashes, can't do rewriting of urls for seo, being frustrated about the long customer service reply time, long load time on the site for the users caused by bad coding ect ect. looks to me like it must be a great job to work in the pre-sales at skadate, but it must really suck to be customer service employed... i can't see myself using your templates "out the box" since it will have to be adjusted, and tweetet to my needs, but from what i can read all over the internet then it's not so simple to get there, and is going to be a struggle/bug infested/crash happy process... far from what skadate want's us to believe... i have a great idea, offer to your new customers/clients that they pay 50% on the purchase of your platform and the remaining 50% by flawless, bug-free, customized and completed delivery? 200$ now and 200$ when it is flawless, bug-free and customized as the customer wants? put it on your own test server for let's say maximum 30 day for purchased. fix everything here with the new client, when customized and it runs flawless then, the customer pays the last 50% and gets it transferred to his/her own server and you will be fully paid, for a good job done? you would really show a good customer service by doing it like this and stop getting all the bad reviews, and believe me(without being 100% sure), atm you are losing a fair amount of potential clients/customers - i think in the long haul this or some other better solution would greatly benefit you! if you sweep my suggestion of, or wont answer my post? expect many would see this as a another big red flag, and please stop blaming competitors for bad mouthing you, if your service is as good as you say, this should be the smallest problem for you(i read a lot of reviews and this is only something i see with "bad company's"- short said). why? because the internet should be teeming/overflowing with good reviews(longer than 20-30 all positive words), all over. but that's sadly, not the case... get over it, and let's start seeing some good positive, real reviews, i can only find the small, and fake looking positive ones, and then all the long, frustrated, "you stool my money" ones. let's get some link's to all the happy skadate user out there, with customized site's running flawless(if they exist!)? i would very much like to be wrong in my assumptions, but it's hard to believe with out seeing them any where. greetings from sweden:-d

Answer:

Hi Ole! We do not actually collect reviews on our site, but we do have a Portfolio page, with real, active and successful online dating sites from all over the world. You can visit these sites to see if they are real for yourslef, contact their owners, or even members of these sites. The only reason why there seems to be many negative reviews is because a lot of them are fake. I am not trying to say that ALL negative reviews are fake, as there are definately real ones among them, as with any product or service. But we always try to find a proper resolution to all issues if we encounter them.

By Lana S., Official SkaDate Representative over a year old

See more answers (2)

Question:

Do all of the third party plugins you all offer now work for both mobile and web? if not, which ones don't work for both? Do all of the third party plugins you all offer now work for both mobile and web? if not, which ones don't work for both?

Answer:

Hi Susan! We do not offer third-party plugins, they are created independently from us by third-party developers for our platform. As such, all third-party plugins are provided as is and it is up to third-party developers to make them compatible with our desktop software and apps.

By Lana S., Official SkaDate Representative over a year old

Question:

Why is the support team so slow to answer our questions? Why is the support team so slow to answer our questions?

Answer:

Hello Francia, regular ticket support has a 24 hour guaranteed response time, Monday through Friday. We have checked the system and it appears the last ticket from your account was received 159 days ago. Please check if you are using your registered account to send us communication. You can also write directly to support@skadate.com and info@skadate.com if there is a problem with us receiving your mail and we will assign your account a new email to avoid delays in communication.

By Lana S., Official SkaDate Representative over a year old

Question:

J'ai acheté le skadate master et du jour au lendemain, la mise à jour n'est plus effectuée alors qu'on m'avait dit que la mise à jour est à vie. J'ai acheté le skadate master et du jour au lendemain, la mise à jour n'est plus effectuée alors qu'on m'avait dit que la mise à jour est à vie.

Answer:

Hi Marc, SkaDate Master is an old version of our software that hasn't been in distribution for over three years. Nevertheless, we offer all SkaDate Master owners a new version of our software for free. Just write to support@skadate.com and request your copy. If you need our support to install and configure your new software, just activate our support service, otherwise, you can install and configure your site by yourself.

By Lana S., Official SkaDate Representative over a year old

Question:

I still haven't received the info i need, i know team is busy & that you will reply but time is pressing after 1+ year i am desperate to launch my app I still haven't received the info i need, i know team is busy & that you will reply but time is pressing after 1+ year i am desperate to launch my app

Answer:

Hi Amber, I checked and now I'm sure that your problems are on their way to being solved. Anyway, you'd better contact our support team directly!

By Angelina O. over a year old

Question:

I had numerous delays this year and still lots to deliver, i'm sure you will but you might not be getting my emails? desperately reaching out on here.

Answer:

As far as I know, you are already getting our help from the customer support. Hope you will be fully satisfied with our solution!

By Angelina O. over a year old

Question:

So frustrated with my site,unable to launch.hired developer didn't setup well..pls email me with an in-house developer's contact @ pammyngum@gmail.com So frustrated with my site,unable to launch.hired developer didn't setup well..pls email me with an in-house developer's contact @ pammyngum@gmail.com

Answer:

Hi Pam, hope you connected with our support. Anyway, we always suggest the help of our specialists to make your project much better.

By Angelina O. over a year old

Question:

Does skadate have web developers that could help with my webiste? Does skadate have web developers that could help with my webiste?

Answer:

Hi, Pam! Indeed, we have a very skilled team of web-developers, who specialize in building online dating sites. Just give us a call and we can discuss all the project details.

By Lana S., Official SkaDate Representative over a year old

Question:

Is this a wordpress site? Is this a wordpress site?

Answer:

Hi Carl! Our solutions are based on stand-alone software, since that offers much more in terms of security and flexibility. If you are looking into building a real business, that's where you should start. However, if you have a WordPress site, we offer migration services too.

By Lana S., Official SkaDate Representative over a year old

Question:

Is the skadate is best dating software for mobile app and web applications Is the skadate is best dating software for mobile app and web applications

Answer:

Hi Prince! Well, I work for SkaDate so I'm gonna go with a resounding YES. But seriously, all you have to do is try the software for free and compare with competition - in a word, it's unmatched. Especially with the level of service.

By Lana S., Official SkaDate Representative over a year old

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SkaDate Questions & Answers

Do all of the third party plugins you all offer now work for both mobile and web? if not, which ones don't work for both? Do all of the third party plugins you all offer now work for both mobile and web? if not, which ones don't work for both?

Why is the support team so slow to answer our questions? Why is the support team so slow to answer our questions?

J'ai acheté le skadate master et du jour au lendemain, la mise à jour n'est plus effectuée alors qu'on m'avait dit que la mise à jour est à vie. J'ai acheté le skadate master et du jour au lendemain, la mise à jour n'est plus effectuée alors qu'on m'avait dit que la mise à jour est à vie.

Does skadate have web developers that could help with my webiste? Does skadate have web developers that could help with my webiste?

Is this a wordpress site? Is this a wordpress site?

Is the skadate is best dating software for mobile app and web applications Is the skadate is best dating software for mobile app and web applications

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