• Sitejabber

Sitejabber

Overview

Sitejabber has a rating of 3.76 stars from 1,197 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sitejabber most frequently mention customer service, online shopping, and good work. Sitejabber ranks 1st among Consumer Protection sites.

This company responds to reviews on average within 19 days

Positive reviews (last 12 months): 58.3%
Positive
35
Neutral
2
Negative
23

Instant Feedback

29
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What reviewers want you to know

Positive highlights

  • After joining site jabber and becoming an active member, I found it amazing.

Critical highlights

No critical highlights yet

How would you rate Sitejabber?
Top Positive Review

“Sitejabbor is suitable for the online shopping experience”

Sayani G.
1/8/24

Sitejabber, It is suitable for the online shopping experience. It gives confidence when you buy on a website you just came to know, and it has good ratings on Sitejabber. The AI-enabled online platform that unites millions of buyers with businesses and their products.Thanks for everything you do, you're a blessing to us in this world we live in. I only wish there were more people out there who want to do what is right for others. Software is good and very reliable to use. I recommend it.

Top Critical Review

“FRUSTRATING”

JK O.
3/7/24

I had no trouble writing a review for Blinds.com. However circumstances have changed and I need to either edit or remove this review. Not only am I unable to locate the review, Sitejabber will not allow me to login, ask a question, zip. So yea, FRUSTRATED!

Reviews (1,197)

Rating

Timeframe

Other

Reviews that mention popular keywords

site jabber (42)
Thumbnail of user sayanigorai45
1 review
1 helpful vote
January 8th, 2024

Sitejabber, It is suitable for the online shopping experience. It gives confidence when you buy on a website you just came to know, and it has good ratings on Sitejabber. The AI-enabled online platform that unites millions of buyers with businesses and their products.Thanks for everything you do, you're a blessing to us in this world we live in. I only wish there were more people out there who want to do what is right for others. Software is good and very reliable to use. I recommend it.

Thumbnail of user jackiev30
Jackie V. – Sitejabber Rep

Hi Sayani, thank you so much for taking the time to give us feedback. We're absolutely thrilled that you enjoy using Sitejabber! 🙂

Thumbnail of user jko7
1 review
0 helpful votes
March 7th, 2024

I had no trouble writing a review for Blinds.com. However circumstances have changed and I need to either edit or remove this review. Not only am I unable to locate the review, Sitejabber will not allow me to login, ask a question, zip. So yea, FRUSTRATED!

Service
Value
Quality
Thumbnail of user jackiev30
Jackie V. – Sitejabber Rep

Thank you for bringing this matter to our attention. We apologize for any inconvenience it may have caused.

You can update your review by logging into your Sitejabber account at sitejabber.com/login and then using the links located by clicking the 3 dots next to the review on your profile page. You can navigate to your profile by using the dropdown menu at the top of the page (three lines on the upper left of our mobile site, or the arrow next to your name in the upper right of our desktop site) and clicking "View Profile."

If you would like to completely replace the original review or fix errors, please use the "Edit Review" option. If you'd like to simply add new information and keep the original review intact, please use the "Submit Update" option.

We have also noticed that you have been using two email accounts on our platform. Could you please let us know which email you would like to use as your primary account? This will allow us to merge the two profiles for you.

If you have any further concerns, please let us know at sayhello@sitejabber.com.

Thumbnail of user isritas
1 review
0 helpful votes
January 22nd, 2024

Amazing... I really like this site.service or Quality best.thanks for good service. Very satisfied with the company's service.

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Thumbnail of user jackiev30
Jackie V. – Sitejabber Rep

Hey Isrita, we've got your back!

Thumbnail of user joshuat698
1 review
0 helpful votes
March 27th, 2024

This company own me accountability and transparence on how they trade with my $******* without earn nothing from them, which automatically gives me the power to involve WOR,CONS,ULT,ANC for their support on how my money will be recover.

Thumbnail of user jackiev30
Jackie V. – Sitejabber Rep

Hey Joshua, thanks for writing a review but it seems like this was left for the wrong company. In accordance with our review guidelines, we’ll be removing your review from this profile, but feel free to leave it on the correct company's profile so they can see your feedback – thank you!

Thumbnail of user mijazphrc
2 reviews
0 helpful votes
February 20th, 2024

This is a very good site for all of us, its contents are meaningful, consistent, and descriptive. I used it to my whole satisfaction. It is up to the mark. It provides a lot of opportunities for whole communities all over the world. I appreciate its management and development team. It is wonderful.

Tip for consumers:
No

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Thumbnail of user jackiev30
Jackie V. – Sitejabber Rep

Thanks for sharing your experience with Sitejabber Muhammad!

Thumbnail of user shannens12
1 review
0 helpful votes
March 27th, 2024

This company is a complete joke. My daughter "won" a trip from a little pageant she was in, and you could pick the vacation destination. She had never been to the beach so we picked Miami for 8/25/23-8/28/23. The catch was that you had to pay the taxes and a 98.00 fee ok no problem. I paid $163.77 for the hotel taxes and fees and $98 for the activation fee for redeem vacations. The night we got to the hotel we had a late flight in, and were told at the front desk that someone had already canceled our trip and that we would have to pay for the hotel out of pocket. Which was $524.88. At that point I didn't have much choice we had to pay the hotel as we were already there. I called that very same night and opened a case with them over all of this. They have tried to give me more credits to book it other places, but obviously I don't want that as a resolution I wanted my refund for just what the hotel charged me the $524.88 as I had already given them $261.77. In January they kept going back-and-forth with me telling me they couldn't find my hotel. Stay and asked me if I would call the hotel to get the receipt which I did and I provided them. On 2/17/24 I got an email that stated I would receive a refund in the amount of $454.26 to my PayPal account because they couldn't reimburse me for my parking fees ok no problem. Today today I get an email that stated they would be refunding me the $98 and the $163.77 I had paid them, but they were still looking into if I was due the $192.49 Why would I not be due everything back that I had paid the hotel? This is ridiculous. I would never recommend this company or ever use them again. This has been going on since late August of last year, and there is still no resolution, so 7 months now.

Tip for consumers:
Terrible company

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Thumbnail of user mattj293
7 reviews
18 helpful votes
April 11th, 2023

I have ******* views of one of my reviews apparently... but only one upvote? This dont seem right... not sure i trust this site. Also they censor numbers...

Thumbnail of user jackiev30
Jackie V. – Sitejabber Rep

Hey Matt, while we appreciate your review activity on our site, we don’t influence whether users leave upvotes or not. We also don’t censor numbers, if you’re experiencing this please reach out to us at sayhello@sitejabber.com.

Thumbnail of user alexd1228
3 reviews
1 helpful vote
February 8th, 2024

I enjoy reading and writing reviews here. I know I haven't written much at the moment but plan to do more on more sites I discover. I find this site to be very helpful in helping me decide on what websites are good and worth visiting. And what I should stay away from.

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Thumbnail of user jackiev30
Jackie V. – Sitejabber Rep

Thank you so much for taking the time to share your experience with Sitejabber, Alex. We are absolutely delighted that you have found our site to be helpful!

Thumbnail of user merylc1
4 reviews
17 helpful votes
March 3rd, 2022

With update to GUI on review page they made it wonderful experience. Thanks for making it better for everyone.

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Thumbnail of user jackiev30
Jackie V. – Sitejabber Rep

Thank you for your review, Meryl!

Thumbnail of user noeller124
1 review
0 helpful votes
March 23rd, 2024

They offer the platforms that I like to play! Friendly customer service! They are quick to respond! Follow them on Instagram

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Thumbnail of user jackiev30
Jackie V. – Sitejabber Rep

Thank you for leaving us a review, Noelle!

Thumbnail of user thorfinnt
15 reviews
58 helpful votes
December 13th, 2019

But there seems to be a lot of fake reviews here too. And the support doesn't seem to care much for cleaning it up.:(
(Tried reporting some obvious fake ratings. And just as on Trustpilot, I never got any reply)

Thumbnail of user jackiev30
Jackie V. – Sitejabber Rep

Hi Thorfinn, we understand that fake reviews are a huge concern. In fact, the more popular the review platform, the more it attracts fraudulent reviews – and sadly, every prominent review platform is dealing with this. Sitejabber uses sophisticated algorithms to detect patterns of fake reviews, and we rely on our community to flag suspicious content. We also have a dedicated, live moderation team that assesses reported reviews – this manual process means it can take some time to process removal requests.

Thumbnail of user guyz23
2 reviews
0 helpful votes
February 14th, 2024

The issue was resolved to my satisfaction. The man was very nice. He helped me a lot. One hundred characters? Really!

Thumbnail of user jackiev30
Jackie V. – Sitejabber Rep

Thank you for leaving a review Guy!

Thumbnail of user user7305
1 review
1 helpful vote
June 30th, 2022

Prodayut razlichnyye podarochnyye karty, kupony i tak daleye. Snachala popolnyayesh' sayt na 50 yevro, potom okazyvayetsya, chto nuzhno popolnit' yeshcho na 50 yevro tak kak tam minimum mozhno pokupat' podarochnyye karty na 100 yevro. Potom okazyvayetsya, chto dlya moyego regiona net vaucherov. Den'gi spisyvayut i obeshchayut vernut' v techeniye mesyatsa na PayPal koshelok. Cherez pol mesyatsa pishut, chto ne mogut vernut' na PayPal i prosyat popolnit' yeshcho 100 yevro chtoby oni pereveli 200 yevro v bitkoinakh. Posle otkaza popolnit' yeshcho 100 yevro - blokiruyut i udalyayut akkaunt. Posle etogo sluzhba podderzhki ne otvechayet. Sayt svezhiy, khosting prodlon vsego-lish' do fevralya 2023 goda. Yavnyye moshenniki. Pol'zuyutsya tol'ko temi sposobami popolneniya gde ikh nevozmozhno otsledit'.

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Thumbnail of user ifte808
1 review
0 helpful votes
October 7th, 2023

Sitejabber is a panic name for fake companies & a trusted name for common people. A great Website, people can access it easily & also can see honest reviews. They go to the market after seeing honest reviews,Then shop with confidence. I could have given 10/5 stars if I could. WISHING THEIR BRIGHT FUTURE.

Tip for consumers:
I highly trust this site....

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Thumbnail of user jackiev30
Jackie V. – Sitejabber Rep

We appreciate you Benjamin!

Thumbnail of user lylel44
1 review
1 helpful vote
July 19th, 2023

I don't see the point of this site. It's too expensive and you have to give out too much personal information. I believe it to be a scam site so be cautious about logging on.

Tip for consumers:
Scam fight. They will use your personal data against you.

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Thumbnail of user jackiev30
Jackie V. – Sitejabber Rep

Hello there, Lyle. Thank you for taking the time to write a review. The goal of Sitejabber is to provide people with the ability to avoid scam businesses. We encourage smart purchasing decisions by allowing users to find and leave feedback on brands and their products. Regarding your other concern, we take the privacy of our reviewers' personal information very seriously - you can learn more at sitejabber.com/terms and sitejabber.com/privacy. We have several layers in place to prevent fake reviews and spam/bot accounts. However, providing personal information such as your birthdate is completely optional.

Thumbnail of user dylanh76
22 reviews
17 helpful votes
October 2nd, 2023

I'm only giving it two stars for the fact that it is a good site to review stuff on. However i've noticed a lot of undeserved review activity lately. The fact is that when i go to a review site i want to see what real people have to say not what botted accounts have to say. If you're looking for real reviews look somewhere else.

Tip for consumers:
Find another site for reviewing if you want someone’s personal opinion on a product

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Thumbnail of user jackiev30
Jackie V. – Sitejabber Rep

Hi Dylan, we hear your concern about bot-generated reviews. In fact, the more popular the review platform, the more it attracts fraudulent reviews – and sadly, every prominent review platform is dealing with this. Sitejabber uses sophisticated algorithms to detect patterns of fake reviews, and community members can also flag suspicious content. We appreciate your feedback and are continuously working to improve the quality and authenticity of the reviews on our platform.

Thumbnail of user megrinem
2 reviews
1 helpful vote
March 15th, 2023

I recently visited this website and I was very impressed. The website was well designed and The content was informative and interesting. I had a great experience and would definitely recommend it to others.

Thumbnail of user jackiev30
Jackie V. – Sitejabber Rep

Hey Mergrine, thanks for leaving us a review.

Thumbnail of user andrewf1235
78 reviews
86 helpful votes
November 14th, 2023

I have been using Sitejabber for almost a year. As of today, no issues with this review platform.

They do read reviews before posting but they usually get it done in less than hour depending on the time of day.

Good Job!

Tip for consumers:
Helpful.

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Thumbnail of user jackiev30
Jackie V. – Sitejabber Rep

Thank you so much!

Thumbnail of user michaelj1995
7 reviews
1 helpful vote
March 3rd, 2022

At Sitejabber.com you can review any business you want with ease and help others on their decision making all on one site! I discovered this site while in the process of reviewing another site, and I said hey why not review this site first. This is my first review on this site and will be the first of many!

Thumbnail of user jackiev30
Jackie V. – Sitejabber Rep

We appreciate your honest review, Michael! We’re happy to hear you’re having a great experience.

Thumbnail of user elinorh8
2 reviews
0 helpful votes
March 21st, 2023
Verified purchase

Scammer!Scammer!Scammer! Scammer!Scammer! Scammer!Scammer!Scammer!Scammer!Scammer! Scammer!Scammer!hopper!

Tip for consumers:
Dont trust hopper

Products used:
Deposit is not refunded

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Thumbnail of user jackiev30
Jackie V. – Sitejabber Rep

Hi Elinor, thanks for the review but it seems like you may have left this for the wrong company. We kindly ask that you move your review so that the Hopper gets your feedback – thank you! :)

Thumbnail of user kadira
2 reviews
1 helpful vote
April 26th, 2022

Tavsiye edebileceğim bir şey incelemenizi öneririm pişman olmayacaginiz paranızın bosa gitmeyeceği bir platform.

Products used:
Kemer

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Thumbnail of user mouloudb13
7 reviews
7 helpful votes
February 24th, 2024

A highly reliable reviews platform that businesses are not fond of. Unlike other review platforms, this platform does not delete legitimate reviews, ensuring that the feedback from customers is accurately portrayed.

Finally, we have a review platform that is genuinely neutral, independent, and worthy of our trust.

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Thumbnail of user jackiev30
Jackie V. – Sitejabber Rep

Thank you for leaving us a review, Mouloud! We appreciate it.

Thumbnail of user nashb13
2 reviews
1 helpful vote
March 19th, 2022

I think Sitejabber is brilliant and some of the contests and features that they offer are amazing.
I highly recommend the site and company.

Thumbnail of user jackiev30
Jackie V. – Sitejabber Rep

Thanks for sharing your experience with Sitejabber, Nash - we really appreciate your feedback.

Thumbnail of user aralia8q
3 reviews
0 helpful votes
October 7th, 2023

I like this site. I only read reviews here. The site helps you make the right choice. Before buying a product I read reviews on Sitejabber

Thumbnail of user tadeep
2 reviews
9 helpful votes
March 3rd, 2022

Under categories of business says black owned... where is white owned? Asian owned? Hispanic owned? SMH how irresponsible haters you are and spreading racism by only promoting black owned. Shame on you

Value

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Leading destination for customer ratings and reviews of businesses. 200+ million customers helped. Search reviews of 130,000+ businesses to find the best.

Company Representative

Thumbnail of user jackiev30
Jackie V.
Typically responds within 19 days

How do I know I can trust these reviews about Sitejabber?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

3.8
1,197 reviews
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