ShipMonk Questions & Answers

Here’s what consumers have asked with answers from ShipMonk staff and previous consumers.

15 questions answered

27% answered in 1 day

Question:

Product not yet added to my account after days Product not yet added to my account after days

Answer:

Hi there, We were backlogged on everything and had some delays in processing packages. We did add the package in the 24 hour deadline, as we promise:) We are issuing a $5 credit to your account for your inconvenience. Thank you for your patience. Jan

By Jan B. over a year old

Question:

Hi jan, trying desperately to get in touch with you guys. i am an existing customer with a time sensitive enquiry. is there a phone number i can call?

Answer:

They never answer.

By Jim S. over a year old

See more answers (2)

Question:

I called bedabox during business hours about 100 times between monday and now. i was lucky once to have sabina on the line. my btc payment went through but it wasn't updated on the system. she promised she was going to resolve it and ship the package the same day (monday). 24 hours later nothing happened and me being me (desperate to have my package) i made another payment to have it shipped. just afterwards sabina mails me saying she has detected that i have paid twice and that i should send her a btc address so she can refund the first payment. i send her the address 24 hours later(now), guess what's happened... nothing. as if that is not enough the package i paid to be shipped out got returned (due to an incomplete invoice) to bedabox the following day and i sent like 5 mails and placed 60 phone calls to no avail. to my astonishment the package got placed in my friend's account (the one who actually told me about bedabox). that's probably because he receives my packages here so his name was on the package. i have tried contacting them to rectify the situation to no avail. the most likely scenario is i will have to pay again to have the item shipped and only god knows what will happen then too. one package requires three payments to ship. that's not the most annoying part, their blatant disrespect for customers by not picking phone calls during business hours is what angers me. maybe after all this i will get a refund, have my package placed in my box and shipped but my best guess is it will take 7-10 days to fix that. so much for customer service. bedabox is a good service if you have things going smoothly but the first rough patch will make you wish you never signed up. I called bedabox during business hours about 100 times between monday and now. i was lucky once to have sabina on the line. my btc payment went through but it wasn't updated on the system. she promised she was going to resolve it and ship the package the same day (monday). 24 hours later nothing happened and me being me (desperate to have my package) i made another payment to have it shipped. just afterwards sabina mails me saying she has detected that i have paid twice and that i should send her a btc address so she can refund the first payment. i send her the address 24 hours later(now), guess what's happened... nothing. as if that is not enough the package i paid to be shipped out got returned (due to an incomplete invoice) to bedabox the following day and i sent like 5 mails and placed 60 phone calls to no avail. to my astonishment the package got placed in my friend's account (the one who actually told me about bedabox). that's probably because he receives my packages here so his name was on the package. i have tried contacting them to rectify the situation to no avail. the most likely scenario is i will have to pay again to have the item shipped and only god knows what will happen then too. one package requires three payments to ship. that's not the most annoying part, their blatant disrespect for customers by not picking phone calls during business hours is what angers me. maybe after all this i will get a refund, have my package placed in my box and shipped but my best guess is it will take 7-10 days to fix that. so much for customer service. bedabox is a good service if you have things going smoothly but the first rough patch will make you wish you never signed up.

Answer:

Hi Bernard, I just wanted on behalf of Bedabox to thank you for your patience and for giving us the chance to make this right. As you may have already noticed in the past few months by continuing to use our services we have resolved the Bitcoin synchronization issue that was causing confusion and are now back to our normal operation. Should you need anything please email us at smile@bedabox.com or call our customer service department during business hours. Regards, Leo from Bedabox

By Leonardo G. over a year old

Question:

Can i ship tv to vietnam? Can i ship tv to vietnam?

Answer:

Hello Naing, Yes we ship electronics to Vietnam. You can check our shipping calculator (https://bedabox.com/en/pricing/shipping-calculator) to see our prices or email us to smile@bedabox.com and we will be more then happy to help you.

By Jan B. over a year old

Question:

Why don't you answer your phone? i'm assuming you are fraudulent! Why don't you answer your phone? i'm assuming you are fraudulent!

Answer:

Hi Jim! We probably didn't answer the phone because we were helping other customers. Feel free to shoot us an email to smile@bedabox.com and we will be more than happy to get back to you. Or try to call us during our business hours on Monday. Thank you! Jan

By Jan B. over a year old

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

ShipMonk Questions & Answers

Product not yet added to my account after days Product not yet added to my account after days

Can i ship tv to vietnam? Can i ship tv to vietnam?

Why don't you answer your phone? i'm assuming you are fraudulent! Why don't you answer your phone? i'm assuming you are fraudulent!

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