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Shein
Questions & Answers

4,939 reviews

Here’s what buyers have asked with answers from Shein staff and previous consumers.

305
questions answered
0%
answered within 1 day
Question:

Why does it take so long to get a package I'm never ordering off this site again my husband and I paid almost 200 for clothes nothing yet been a month

Question:

Can I return items without providing photos?

Question:

Is SheIn in Kenya?how does it work?

Question:

Is SheIn in Kenya?how does it work?

Question:

Hi there. Received a call saying I need to pay for tariffs is there such a thing? Or I'm being scammed.

Question:

Hi there. Received a call saying I need to pay for tariffs is there such a thing? Or I'm being scammed.

Question:

Hi my name is Melanie I ordered 5 times since the 02/10/2023 and still waiting for my stuff.how long do you wait

Question:

I need to get a return label for the last order I got. Invoice # GCU230930258162114562. Transaction ID. 1WV13251KK33927OF

Question:

Where is my order Order # 1070 P. Norwood scrampam_90220@yahoo.com Either send me my items or issue a refund.

Question:

Order NOT delivered. Number GSUN8H38N00N969. If not found, please reimburse. Failure will result in a letter to your head office and bad posts.

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Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?