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Here’s what consumers have asked with answers from SHEIN staff and previous consumers.
What they are doing is very misleading -- we expect the offer of 35% to be an additional discount but it is not and the reps dance around the issue. There is no additional 35% discount. If something were 33% discounted you could get an additional 2% off. Knock me over with a feather.
Dear customer, Nice day. Thank you for choosing SheIn and sorry for all the troubles we have brought to you. Have you solved your problems now? It might be caused by the system, you can try is again later. Actually we always sent the confirmation email to our customers, but it might be sent to your junk mail, so you did not see it or your ignore it. We sincerely apologize for our only email. Please accept our sincere apologies. Could you please also give us the order number so that we can check for you? Waiting for your reply. If you need further assistance, please contact us via dispute@shein.com. Thank you for your support. Best wishes.
Dear customer, Nice day. Sorry for leaving you such negative impression. SheIn is a fast-growing company, we cherish you and never deceive you. Moreover, we have our own designers, and many items are designed by them. You can send us the images so that we can check with them. All of you are our precious customers, we never shirk our responsibility. Hope you can kindly understand and trust us. If you need further assistance, please contact us via dispute@shein.com. Thank you for your support. Best wishes.
Yea they are great on the lose of other people's money. Basically They don't care it was done so they can win and you just loose your money. At least you got a package. I just got nothing but my money taken.
Dear customer, Nice day. Sorry for the late reply. For order BBB4674, we have refunded money to your worldpay, pls check it again. For order AZA4675, according to the tracking information, your order was delivered. Besides, We will try our best to make it faster later. No worry, we will be responsible for all the problems we caused. If you need further assistance, please contact us via dispute@shein.com. Thank you for your support. Best wishes.
None of the reviews are good I'm baffled myself I'm still waiting on my product still hasn't been received and the little robot online can't tell me anything because it's not in his pre-recorded messages so I think I'm in the same boat you are
Hi, Nice day. Sorry for the late reply. And we are really sorry to hear that you want to return items. About returning items, our website has mentioned that the return postage should be paid by the buyer. Hope you can kindly understand. With regard to the return address, you can refer tohttp://www.shein.com/Return-Policy-a-281.html. If you need further assistance, please contact us via dispute@sheinside.com. Thank you for your support. Best wishes.
Hi, Nice day. Sorry for the late reply and all the inconvenience. Due to time difference, we could not reply to you in time. Hope you can forgive us. Generally we always sent the confirmation, but it may be sent to your junk mail, so you did not see it or ignored it. Could you please give us the email address that you registered on our web before so that we can check for you carefully? Waiting for your reply. If you need further assistance, please contact us via dispute@sheinside.com. Thank you for your support. Best wishes.
Hi, Nice day. Sorry for the late reply. The shipping insurance is that if your package has been lost due to some reasons, we can reship the package to you. But it does not account for extremely long shipping time. Hope you can kindly understand. If you need further assistance, please contact us via dispute@sheinside.com. Thank you for your support. Best wishes. Hope you can
Do you realize if you have any problems, and you will, you must return to China and insure at Your expense, even if the problem is their fault? I live in Canada and Icing, And Well.ca are two companies that are a pleasure to do business with. And they will never cheat you.
