Developed in part with a grant from
the National Science Foundation
Yes, I have purchased four items and then they came back and said they needed a "screenshot" of my Debit Card and a picture of My License
asked by Michael J. on 1/23/19
1 Answer
Dear Michael,

Our fraud prevention department selects orders at random to be further verified for the payment information.We kindly ask for you to provide 2 photos to be submitted. On the first photo we have asked you to provide the card that was used for the last 4 digits on the card with the card holder's name only. All other information that we do not ask for is requested to be blocked out. On the second photo we have asked to show proof of the card holder's name from an official ID. All other information we do not ask for is requested to be blocked out.

This is a standard procedure with to prevent unwanted billings. After verification if you place a future order with the same information we will not need this to be further verified. This is to ensure that there are no unwanted billings that occur on our website. If you do not feel comfortable providing the information we can cancel the order.

We do also have another payment option available with PayPal. PayPal orders are not typically selected as PayPal confirms your identity prior to the order being placed. This maybe subject to verification if there are multiple orders placed within 24 hours, a difference in the billing and shipping address, multiple cards used, Ect. If a PayPal order has been selected for further verification we will ask you to provide a photo from an official ID for the name only to verify the PayPal account holder has placed the order.

Unfortunately for order that have been selected we cannot override the system to process the order without the requested information. We sincerely apologize for any inconvenience this may have caused.
Helpful answer 0
Thanks for voting!
Not as helpful
Add your answer
Posting guidelines

Ask a question

Get answers from the SheIn staff and other customers.
Posting guidelines
Have a question about
Post Review