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hi im going to order form the site and I wanted to know if its a reliable site as I have had trouble with other online sites thank you
asked by radeyah k. on 5/28/15
13 Answers
It is a hit and miss. Some items are OK but others are made by them recreating clothes from other companies and the fabrics are literally table cloths of worse. It is best to look at the photos of clothing posted by the users themselves and not she inside. I wouldn't purchase anything they add themselves. Also, to let you know how long it takes. I ordered a few items on April 15th via express shipping and they still haven't shipped them. It is JUNE!

So I would save your money and shop at other sites even if they're a bit more expensive.
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It is definitely a risk--I ordered three items and two of them I really enjoy but one was not good and it took me over a month to get a label and then a refund. Actually, my bad review got me the most attention and then some action. The other problem is how much they hounded me to change my review--I actually had to threaten to write another bad review to make them actually stop emailing me. I do really like my green dress and the sweatshirt I got, though, so if you are confident of the size and think it will work, go for it. Good luck!!
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Apparently (almost) everyone in the US are complaining, but here in Dubai the service is amazing! Ive ordered 12 pieces of clothing and it arrived in 4-5 days, the quality is phenomenal, the clothes look expensive, the customer service is excellent, and its cheap! Love it!
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I won't order from them again. First of all it took over a month to get to me, and then when I got it the items didn't look like what I ordered. I think they take pictures off of websites like Free People etc. and then try and re create the clothes. I ordered a kimono that was long and black and white and very cute in the picture and when it came in it was cropped and weird looking. You can tell it is a cheaper quality fabric as well. I just wouldn't do it!
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Just dont.
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Don't waste your time and energy. Their logistics is horrible!!!!!! You will be waiting forever for your merchandise.
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Please don't! You will be setting yourself up for a world of misery. Read the reviews ! Fraud, horrible quality and if you have to return something, heaven help you! It's to China and must be insured, all at your expense, even if the problem is theirs. Are you ready?
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Don't order anything from them. Worse experience ever! The customer service is poor so if you're not happy don't expect any refund, exchange or anything else. You'll lose your time and your money!
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Dear customer,
Nice day.
Sorry for the late reply.
First thank you for choosing sheinside.
Sheinside is a fast growing company, all of our colleagues are making no efforts to giving you the best online shopping experience. Please remember that all of you are important for us, we are willing to serve you and we never let you down.
Looking forward to our cooperation.
If you need further assistance, please contact us via dispute@sheinside.com.
Thank you for your support.
Best wishes.
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I wouldn't bother. I've been pretty damn dissappointed with them.
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Don't bother. Most horrendous customer service I have ever encountered. Rude and can't communicate properly. Factory is located in China, which is where you need to send the sub par, tiny clothes back to which costs a huge amount.
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I agree with Jasmin B not worth it - quality is very poor and the sizing very small ! Garments probably wouldn't make it through a wash - was going to send back but cost of post ridiculous so have kept them and learnt my lesson !! :(
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Don't do it. It's not worth the money you save. I canceled my order and 24hrs later still got charged then had to wait a little over a month for a refund. There's also absolutely no one to contact by phone if there is a problem. They are not clear in their policy's either, I paid for express shipping then was notified it would be 5-7 days of processing which completely makes the expedited option make no sense at all!
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