Shapermint Questions & Answers

Here’s what consumers have asked with answers from Shapermint staff and previous consumers.

41 questions answered

5% answered in 1 day

Question:

Didnot get my item i ordered almost 3weeks ago i need my products Didnot get my item i ordered almost 3weeks ago i need my products

Answer:

Sorry to hear that, Ruthmae. What is your order number, and we'll have someone track it for you?

By Shapermint R., Customer Service over a year old

Question:

How long is delivery? i paid on nov.22 but haven't received to date. How long is delivery? i paid on nov.22 but haven't received to date.

Answer:

It usually takes 4-8 business days if you're within the US, Marlene. Let us know your order number and we'll track the package for you.

By Shapermint R., Customer Service over a year old

Question:

I am thinking of purchasing one have a pear shape body small top but large hips. hip size is 47 inches and waist is 42 inches what size do i order I am thinking of purchasing one have a pear shape body small top but large hips. hip size is 47 inches and waist is 42 inches what size do i order

Answer:

Hey there, Betty. XL/XXL should be perfect for you. You may also visit this link to learn more on how to get the correct size: https://shpmint.com/smsizing

By Shapermint R., Customer Service over a year old

Question:

I ordered more than i wanted by mistake how can i correct this? I ordered more than i wanted by mistake how can i correct this?

Answer:

We can take care of that, Alice. Please send us a private message through our facebook account, and we'll have someone help you right away.

By Shapermint R., Customer Service over a year old

Question:

Can you see the ridge on the leg when you are wear leggings or fitted pants? Can you see the ridge on the leg when you are wear leggings or fitted pants?

Answer:

It shouldn't be noticeable, Diane. Thanks to its seamless design.

By Shapermint R., Customer Service over a year old

Question:

Where is the rest of my order #sm2807624 i have called, left messages, sent numerous e-mails, nothing ! being ignored.

Answer:

Hello there, Teri. Kindly refer to your last message for our reply. Thanks!

By Shapermint R., Customer Service over a year old

Question:

I received my order last friday. i ordered 4...received 3. a white bra is missing. have called/text/sent e-mail/no response. babyboomer91452@aol.com I received my order last friday. i ordered 4...received 3. a white bra is missing. have called/text/sent e-mail/no response. babyboomer91452@aol.com

Answer:

Hello there, Teri. Kindly refer to your last message for our reply. Thanks!

By Shapermint R., Customer Service over a year old

Question:

I did not get my full order. in fact, i accidently ordered the same things twice. where is the rest of order sm2638284 & sm2638259. pd $128 camie onl

Answer:

Hello there, Robyn. We're so sorry to hear that you haven't received your complete order yet. We will be happy to look into and assist you. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

By Shapermint R., Customer Service over a year old

Question:

I am 5.3 ft and weigh 118 lbs. i am small, but my lower belly is not flat. will your product help hold in my belly. I am 5.3 ft and weigh 118 lbs. i am small, but my lower belly is not flat. will your product help hold in my belly.

Answer:

You can try the Empetua At-Waist Shaper Short or Empetua At-Waist Shaper Panty. ;)

By Shapermint R., Customer Service over a year old

Question:

I was sent 4 items. i ordered only one.i would like to return these items. I was sent 4 items. i ordered only one.i would like to return these items.

Answer:

Hello there, Patricia. You may submit your return request by clicking this link: https://returns-exchanges.shapermint.com/#/ You just need to put your correct order number and zip code. If you need help, you may send us a private message with your order details through our facebook page and we'll have someone help you right away.

By Shapermint R., Customer Service over a year old

12345

Next

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Have a question about
Shapermint?