Shapermint Questions & Answers

Here’s what consumers have asked with answers from Shapermint staff and previous consumers.

41 questions answered

5% answered in 1 day

Question:

Was anyone success in securing return information i attempted to secure an answer and opened up several tickets and nly receive mechanical answers. Was anyone success in securing return information i attempted to secure an answer and opened up several tickets and nly receive mechanical answers.

Answer:

Exchange and return should be hassle-free, Dorothy. Let us help. DM us via FB messenger through this link. m.me/shapermint You can also check more details here: https://help.shapermint.com/hc/en-us/categories/360000369573-Exchanges-Returns

By Shapermint R., Customer Service over a year old

Question:

Is shapermint machine washable Is shapermint machine washable

Answer:

Yes, Shapermint is machine washable either on delicate or a mild, careful cycle. I always place any of my items in a nylon bag that zips up and place it in the washing machine. I never, ever dry in dryer, always air dry on a rack or if you have a patio and the weather is great, on the railing outside.

By Nancy S. over a year old

Question:

If i wear a size 14 pant what size shorts would i order If i wear a size 14 pant what size shorts would i order

Answer:

Hey there, Stephanie. It's best if you get your size based on your hip and waist measurement in inches. To learn more on how to get the correct size, you may simply visit this link: https://shpmint.com/smsizing

By Shapermint R., Customer Service over a year old

Question:

I would like to opt out of all emails I would like to opt out of all emails

Answer:

Oh, not a problem, Susan. Send us a DM on Facebook so with your email address, we can include yours to our suppression list.

By Shapermint R., Customer Service over a year old

Question:

Do you have a sizing chart? Do you have a sizing chart?

Answer:

Yes, we do, Brenda. Simply click the item, and you'll see the size chart there.

By Shapermint R., Customer Service over a year old

Question:

I have an order with you and i dont have access to the email you sent the order confirmation to. i just wanted to know when to expect my order. I have an order with you and i dont have access to the email you sent the order confirmation to. i just wanted to know when to expect my order.

Answer:

We can take care of that for you, Stacey. Send us a DM on Facebook with your order details, and someone from our Customer Care team will help you track your package. Hope to hear from you soon.

By Shapermint R., Customer Service over a year old

Question:

Where is my order #sm3129908 order 12/07/2019

Answer:

Hey there, Felicia. Your order is still in transit. Kindly send us a DM via FB messenger so we can provide you the tracking details. Thanks!

By Shapermint R., Customer Service over a year old

Question:

I order on the 7 th of december order #sm3129908 have not received items I order on the 7 th of december order #sm3129908 have not received items

Answer:

Hey there, Felicia. Your order is still in transit. Kindly send us a DM via FB messenger so we can provide you the tracking details. Thanks!

By Shapermint R., Customer Service over a year old

Question:

Trying to track an order Trying to track an order

Answer:

Hey there, Felicia. Your order is still in transit. Kindly send us a DM via FB messenger so we can provide you the tracking details. Thanks!

By Shapermint R., Customer Service over a year old

Question:

What sizes do these come in? s, m, l or are they #'d size? What sizes do these come in? s, m, l or are they #'d size?

Answer:

Hello there, Sheri. You may check the sizing here: https://shpmint.com/smsizing

By Shapermint R., Customer Service over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Shapermint Questions & Answers

Was anyone success in securing return information i attempted to secure an answer and opened up several tickets and nly receive mechanical answers. Was anyone success in securing return information i attempted to secure an answer and opened up several tickets and nly receive mechanical answers.

Is shapermint machine washable Is shapermint machine washable

If i wear a size 14 pant what size shorts would i order If i wear a size 14 pant what size shorts would i order

I would like to opt out of all emails I would like to opt out of all emails

Do you have a sizing chart? Do you have a sizing chart?

I have an order with you and i dont have access to the email you sent the order confirmation to. i just wanted to know when to expect my order. I have an order with you and i dont have access to the email you sent the order confirmation to. i just wanted to know when to expect my order.

Where is my order #sm3129908 order 12/07/2019 Where is my order #sm3129908 order 12/07/2019

I order on the 7 th of december order #sm3129908 have not received items I order on the 7 th of december order #sm3129908 have not received items

Trying to track an order Trying to track an order

What sizes do these come in? s, m, l or are they #'d size? What sizes do these come in? s, m, l or are they #'d size?

Can’t see your question? Ask to get answers from the Shapermint staff and other customers.

Where is my order #sm3129908 order 12/07/2019