Scratch Questions & Answers

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Here’s what consumers have asked with answers from Scratch staff and previous consumers.

6 questions answered
50% answered in 1 day
Question:

How easy is it to get banned/blocked.

Answer:

It's actually pretty easy. First of all, some people might be very mean to you and mass-report you (That's how I got banned) and then Scratch Team sees this. They don't take time to look at your history, they only see the mass-reporting problems. So then they ban you. Second of all, Scratch Team is super sensitive and kind of overprotective about their already decaying community. So whenever they see something that might harm people in a mental way or something that is "disturbing" to others, they'd ban you.

By Jayden L.
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Question:

Is scratch a scam or a legit company?

Answer:

When it comes to server issues, Scratch is really trying it's best to keep up with it's servers, but there's way too many comments in their database, Scratch needs funding to resolve these issues to keep running.

By Matthew R.
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Question:

How many times does a scratch 3.0 project need to be reported in order to get banned?

Answer:

It can vary. Sometimes it can take only one. Other times it can take more. It's not always good to mass report, though. It's more likely to be taken down if it actually breaks the guidelines.

By rowan h.
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Question:

How easy is it to get a hold of customer service at scratch?

Answer:

Here's my list: If you got banned on the website ONCE, and you contact Scratch Team, you will MOST LIKELY get your account back if you agree to be nice again on the website. If you got banned on the website TWICE, and you contact Scratch Team, it's 50/50. It's a mix between MOST LIKELY and HIGHLY UNLIKELY to get your account back. If you got your IP Address banned, your siblings (If you have any) will get their accounts banned because they use your IP Address, and the chances of you getting you account back is BORDERLINE IMPOSSIBLE. You can't contact Scratch Team any way, whether using their contact email or just asking Scratch Team. You can't even comment on their Youtube Channel, because they disable comments on their videos. And, like getting your account back, contacting them is BORDERLINE IMPOSSIBLE. All this information was backed up by research. I've been on Scratch for 2 years, and was falsely banned, not once, not twice, but FOUR times! And I hate it.

By Jayden L.
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Question:

What's going on with scratch's servers? i'm trying to discuss about what's going on, and multitask with messages, and the servers clog up.

Answer:

Scratch's servers are trying to keep up, but they run with way too much information in their database. This could be fixed by getting rid of old data (not recommended) or rolling out the solutions they've done much to the hatred of users... Also not a good answer. Scratch just needs a lot more funding to solve this issue, so long answer short; not enough funding, and too much information in too small a database, leading to that in the servers.

By Kerrylee J.
Question:

Can you share a success story using scratch?

Answer:

Yup! You can make anything on scratch. Just make sure it is okay for younger children to see.

By Alanna B.

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