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ROMWE
Questions & Answers

2,127 reviews

Here’s what buyers have asked with answers from ROMWE staff and previous consumers.

312
questions answered
0%
answered within 1 day
Question:

I am just wondering about how long my package is going to take, it says it has arrived in Canada, and it was expected to come between June 13th- 16th

Answer:
I am wondering the same thing. I ordered clothes last month and its past the date but says shipped.
By harley m., over a year old
See another answer (1)
Question:

I received the entire wrong order, what do I do?

Question:

I submitted a ticket to return items in my order and still haven't gotten an answer after 24hrs. Please reply to ticket since I want to return ASAP.

Question:

How long do packages take to ship

Question:

My order has been refunded, but there is no way i can access the money. I cannot upload the receipt because there is no option, and my wallet is empty

Question:

I need my money back. I ordered and it was delivered, yet I never got what is mine. I want my money back. I never got what I paid for.

Question:

Hi! I would like the phone number of romwe costumer service.

Question:

I ordered 3 earrings from romwe. It said my package was already delivered yet I haven't gotten it. Id like to know how to get a refund on what is mine

Question:

Hi, my order is number 420770209205590285412430697384 And I haven't received my order and I was told to contact you guys about it to get a redelivery

Question:

I've tried contacting romwe a milion different ways about a very compliacated issue I have and their ''submit ticket'' button does not work so I can't

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Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?