Raise Questions & Answers

Here’s what consumers have asked with answers from Raise staff and previous consumers.

51 questions answered

12% answered in 1 day

Question:

Why i can't use my visa or mastercard. i can use them anywhere except for raise.

Answer:

Sorry about this Yi! We accept both Visa and Mastercard so something doesn't sound right. Please send us an email to member.success@raise.com and we'd be happy to assist!

By Juan H. over a year old

Question:

Why do i need to put in my credit card number? and after i do will i get paid via check or will it go on my credit card Why do i need to put in my credit card number? and after i do will i get paid via check or will it go on my credit card

Answer:

Hey Militsa great question! We ask for a credit card as a way of verifying your seller account. After your card has sold, you can request to get paid via ACH Direct Deposit, PayPal, or physical check! Let us know if you have any further questions.

By Juan H. over a year old

Question:

I need to buy a pait of shoes of zappos worth $100. so i just buy a gift card here that is worth $92 and has value of $100 and use it there?

Answer:

That's exactly right, Adit. You can buy a $100 gift card at a discount to be used on Zappos! Let us know if we can be of any further assistance.

By Erin R. over a year old

Question:

Will they ask you for your ssn as you sell a gift card? Will they ask you for your ssn as you sell a gift card?

Answer:

Hi Carol! That is a great question. Certain payout methods will ask for personal information, but not all. Using PayPal, for instance, does not request information other than what is on the PayPal account.

By Allison H. over a year old

Question:

How long does the whole process take? How long does the whole process take?

Answer:

Hey Nick! The whole process of purchasing a gift card can take up to 24 hours. Once you place your order, additional verification may be required, and if that's the case, you'll get an email with what to do next. If it is a physical gift card, the card can take 3-14 business days to arrive because the cards are coming from members all across the country.

By Allison H. over a year old

Question:

I would like to know if ecards and vouchers have a 100 day guarentee like the acutal cards I would like to know if ecards and vouchers have a 100 day guarentee like the acutal cards

Answer:

They sure do, Penny. Each and every gift card on our marketplace is covered by our 100-Day Guarantee. For more info please visit www.raise.com/return-policy.

By Erin R. over a year old

Question:

How soon will i receive my gift card in my wallet once i've purchased it? How soon will i receive my gift card in my wallet once i've purchased it?

Answer:

Great question, Lydia. While most eGift cards are delivered immediately, we ask that you wait up to 24 hours for your order to be delivered to your wallet. Feel free to call our Member Services Team with any other questions!

By Erin R. over a year old

Question:

How quickly do the ecards get sent to the buyer? How quickly do the ecards get sent to the buyer?

Answer:

Usually an eGift card will be delivered within an hour to the Raise wallet, but it can take up to 24 hours to fully process in some cases.

By Allison H. over a year old

Question:

And do i get paid the minute its sold? or do i have to wait till the buyer receives it? And do i get paid the minute its sold? or do i have to wait till the buyer receives it?

Answer:

Depending on the payout method you choose, you can be paid as soon as 3 business days. This is the quickest option, direct deposit. However, should you choose to be paid via check, it may take up to 14 days to receive your payment.

By Erin R. over a year old

Question:

Whats the usual ti9me frame for a card to sale? Whats the usual ti9me frame for a card to sale?

Answer:

As a live marketplace, sale time can vary depending on a number of factors. However, a transaction is made every second on our site.

By Erin R. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Raise Questions & Answers

Why i can't use my visa or mastercard. i can use them anywhere except for raise. Why i can't use my visa or mastercard. i can use them anywhere except for raise.

Why do i need to put in my credit card number? and after i do will i get paid via check or will it go on my credit card Why do i need to put in my credit card number? and after i do will i get paid via check or will it go on my credit card

I need to buy a pait of shoes of zappos worth $100. so i just buy a gift card here that is worth $92 and has value of $100 and use it there? I need to buy a pait of shoes of zappos worth $100. so i just buy a gift card here that is worth $92 and has value of $100 and use it there?

Will they ask you for your ssn as you sell a gift card? Will they ask you for your ssn as you sell a gift card?

How long does the whole process take? How long does the whole process take?

I would like to know if ecards and vouchers have a 100 day guarentee like the acutal cards I would like to know if ecards and vouchers have a 100 day guarentee like the acutal cards

How soon will i receive my gift card in my wallet once i've purchased it? How soon will i receive my gift card in my wallet once i've purchased it?

How quickly do the ecards get sent to the buyer? How quickly do the ecards get sent to the buyer?

And do i get paid the minute its sold? or do i have to wait till the buyer receives it? And do i get paid the minute its sold? or do i have to wait till the buyer receives it?

Whats the usual ti9me frame for a card to sale? Whats the usual ti9me frame for a card to sale?

Can’t see your question? Ask to get answers from the Raise staff and other customers.

Why i can't use my visa or mastercard. i can use them anywhere except for raise.

I need to buy a pait of shoes of zappos worth $100. so i just buy a gift card here that is worth $92 and has value of $100 and use it there?