Sitejabber Website Reviews and Complaints
  • Prestigia

Prestigia

Ratings On Other Platforms

Trustpilot
4 / 5
Reviews.io
3.9 / 5
Corporate Values

Overview

Prestigia has a rating of 4.7 stars from 15,073 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Prestigia most frequently mention good price, easy process, and credit card. Prestigia ranks 5th among Hotels sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94%
Positive
4,128
Neutral
164
Negative
99
50
See all photos

What reviewers want you to know

Positive highlights

  • Fairly simple booking process, would have been good to have been able to leave a message for the hotel though.
  • Great as usual…easy booking experience and exceptional rates

Critical highlights

  • Appalling customer service - you tried to rip me off and I will not be using you again.
  • We had booked a hotel room in Montreal in March that had to be cancelled due to Covid.
How would you rate Prestigia?
Top Positive Review

“My experience was wonderful”

Anong N.
6/18/21

My experience was wonderful. It have me enough time to make my selection. Need more pictures and details of the hotels though. Great

Top Critical Review

“Doesn't help customers during covid crises”

Sonya F.
6/28/20

We booked four hotel rooms in Paris for three nights via prestigia for June. The borders are still closed and we are unable to make our trip. Prestigia refuses to provide any form of credit despite the French government citing that all travel and booking agencies are required to provide reservations through September 2020 with a travel voucher to be used within 18 months. Terrible company who is profiteering off of this terrible situation. I will never book with prestigia again.

Reviews (15,073)

Rating

Timeframe

Other

Reviews that mention popular keywords

booking process (144) booking experience (72) web site (50) use site (33) customer service (61) hotel room (31) booking confirmation (17)
Thumbnail of user jeremyb1137
1 review
0 helpful votes
February 10th, 2024
Verified purchase

Great clarity in the UI. Loved the Total and then breaking it down into the pay online vs. at property. Makes me feel like I'm unlikely to get "surprised"

Thumbnail of user jerryg1059
1 review
0 helpful votes
April 16th, 2024
Verified purchase

Best booking experience so far. The fact that I can cancel or change the res is huge and greatly appreciated.

Thumbnail of user armandoi16
1 review
1 helpful vote
March 31st, 2024
Verified purchase

SO far good experience. Easy, friendly and fast. I just need to confirm I dont have issues with my booking when arriving to the hotel

Thumbnail of user julianav37
1 review
0 helpful votes
January 10th, 2024
Verified purchase

User friendly in terms of navigating.
Price wise is so far one of the best after comparing

Thumbnail of user veronical407
1 review
0 helpful votes
April 14th, 2024
Verified purchase

Great! I hada question, sent an email and got back in just a few minutes. I will let you know more as soon as my reservation takes place with no issues.

Thumbnail of user mariam4512
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

This is my first time and I like all the information they give and it seems easy to book thank u so much 🙂

Thumbnail of user howardd244
1 review
0 helpful votes
February 25th, 2024
Verified purchase

Very smooth booking process and a good price. I just hope this company are legit and we get what we have paid for without any hitches at the hotel.

Thumbnail of user kathleenk1788
1 review
0 helpful votes
May 7th, 2024
Verified purchase

First time on prestigia
Only thing was on my laptop i couldnt figure out how to see in USD

Thumbnail of user kathleens2580
1 review
0 helpful votes
January 14th, 2024
Verified purchase

Cheaper than going direct or using a well known alternative, and an extra tenner off by opening an account. REALLY pleased. Cheers!

Thumbnail of user antoniosk11
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

Excellent booking experience. Great deal, the best in internet. I am sure I will make all my bookings via "prestigia".

Thumbnail of user tomaszd19
1 review
0 helpful votes
March 4th, 2024
Verified purchase

All good. Very easy to make a booking. Nice features to view room.

Thumbnail of user carlys188
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Easy and quick to book. Very good value. I have used the site before and the customer service has been brilliant too!

Thumbnail of user catherinek779
1 review
1 helpful vote
January 21st, 2024
Verified purchase

This is the second time I am using Prestigia. It's an easy process and excellent rates.

Thumbnail of user joek1265
1 review
0 helpful votes
January 9th, 2024
Verified purchase

I find it a very good price and it's so easy to book a hotel here

Thumbnail of user staceyl359
1 review
0 helpful votes
March 28th, 2024
Verified purchase

Great rate on a place I love! I have stayed there before.

Thumbnail of user sharyna1
2 reviews
4 helpful votes
January 22nd, 2024
Verified purchase

So far so good! Have used in past and was very pleased

Thumbnail of user peterw2067
1 review
0 helpful votes
April 25th, 2024
Verified purchase

All great but must admit I could not find the book here button at first ( just thought this may help tu us not so good in the computer people) 😜

Thumbnail of user patriciau714
1 review
0 helpful votes
April 20th, 2024
Verified purchase

Great prices! Easy to understand the steps for reserve the hotel

Thumbnail of user karimw11
1 review
0 helpful votes
February 26th, 2024
Verified purchase

Everything was so easy and straight forward. The deals were amazing so I would recommend the site to everyone

Thumbnail of user rosinap7
1 review
0 helpful votes
March 23rd, 2024
Verified purchase

Such an easy process. Clear information and great to have a space for extra information to add.

Thumbnail of user adrianh318
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

Smooth transaction - easy to follow site. So far so good

Thumbnail of user andrzejb18
1 review
0 helpful votes
March 24th, 2024
Verified purchase

Very comfortable booking. The booking is very easy and all informations are on the right place.

Thumbnail of user yashavanthas
1 review
0 helpful votes
March 10th, 2024
Verified purchase

Very nice. Very please with the website and the price

Thumbnail of user stevec2880
1 review
0 helpful votes
April 19th, 2024
Verified purchase
Thumbnail of user anthonyc3056
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.

Company Representative

Thumbnail of user prestigiah
Prestigia H.
Selective Hotel Bookings
Typically does not respond to reviews

How do I know I can trust these reviews about Prestigia?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Firefox extension

4.7
15,073 reviews
Have a question about Prestigia?