PlayerAuctions
Questions & Answers

Hello Iby. I'm sorry to hear about this. Please email our team the order ID and ask for a refund. Kindly explain why and if possible, send screenshots or proof that you weren't able to get the account. Send the email to support@playerauctions.zendesk.com, or you may also contact our FB page at https://www.facebook.com/PlayerAuctionsTrading. Sorry for the inconvenience.

Hello Thomas. Is your payment getting declined? If so, please make sure the information on your payment account matches the information on your PlayerAuctions account. Kindly check to be sure that there are no discrepancies in terms of location, phone number, or any other relevant info. Also, please check your email address to be sure it's a long standing and active email account. If all else fails, you may also try paying through GoCoin.

Hello Hazza, sorry for the late reply. You need to provide the order ID for concerns like these so we can check. You would get a reply much faster if you contact us on Facebook or Twitter: https://www.facebook.com/PlayerAuctionsTrading/ https://twitter.com/PlayerAuctions Our regular email support channel is support@playerauctions.zendesk.com. Could you post another question and include the order ID?

Hello Astronic, yes, we have update both of your tickets. Really sorry for the long wait.

Hello Astronic. I sent a reply to your two tickets, as well as an update on your posted review here. This is as per policy; orders purchased without insurance on our site cannot be given refunds. But with regards to your case, we were able to reopen it and it's now resolved.

Hello Tanner. I'm sorry about this. Our system had a recent update where it automatically picks up irregularities and inconsistencies with account information. When this happens, the payment fails and you will have to review and edit your account and user information, then try purchasing again at a later time. Or, you may want to consider using GoCoin in the meantime as that is readily allowed as a payment method. Please post another question if there is anything else I can help you with.

Hello Andre. Sorry to hear about this. Could you post another question and include the order ID? I'd like to check. If this is an issue with a payment, kindly check and make sure that your information on your PA and payment account are accurate, then kindly try purchasing again at a different time and day. Sorry for the inconvenience.

Hello Daniel. I am very sorry about this, but if our system finds out that there are discrepancies in your account, the payment options for that account would be limited. Rest assured that no funds will be taken out of your payment account with this. Kindly check your information and make sure they are accurate and up-to-date, then please try purchasing again at a later time and date. Sincere apologies, Daniel.

Hello, Daniel. Please make sure to check the email address associated with the payment account you used to purchase for that order. We send a verification form to that email address that you need to fill up and send back to us as part of our security process. If there is no email and the payment failure is instant, then it means there is an issue with your payment account that we currently cannot accept. I'm terribly sorry about it. You will need to use another form of payment method. Please email support@playerauctions.zendesk.com to inquire about what payment options you can use, and do include your username and previous order ID (the latter if you can). Thank you in advance, Daniel.

We don't, Randy. We just require compelling evidence from users in order to validate claims, as that makes it fair for the other user involved. How can I help you? I'd like to look in your case, kindly post another question which includes your username and order ID so I may be able to take a look.