PlayerAuctions Questions & Answers

Hello Astronic, yes, we have update both of your tickets. Really sorry for the long wait.

Hello Astronic. I sent a reply to your two tickets, as well as an update on your posted review here. This is as per policy; orders purchased without insurance on our site cannot be given refunds. But with regards to your case, we were able to reopen it and it's now resolved.

Hello Tanner. I'm sorry about this. Our system had a recent update where it automatically picks up irregularities and inconsistencies with account information. When this happens, the payment fails and you will have to review and edit your account and user information, then try purchasing again at a later time. Or, you may want to consider using GoCoin in the meantime as that is readily allowed as a payment method. Please post another question if there is anything else I can help you with.

Hello Andre. Sorry to hear about this. Could you post another question and include the order ID? I'd like to check. If this is an issue with a payment, kindly check and make sure that your information on your PA and payment account are accurate, then kindly try purchasing again at a different time and day. Sorry for the inconvenience.

Hello, Daniel. Please make sure to check the email address associated with the payment account you used to purchase for that order. We send a verification form to that email address that you need to fill up and send back to us as part of our security process. If there is no email and the payment failure is instant, then it means there is an issue with your payment account that we currently cannot accept. I'm terribly sorry about it. You will need to use another form of payment method. Please email support@playerauctions.zendesk.com to inquire about what payment options you can use, and do include your username and previous order ID (the latter if you can). Thank you in advance, Daniel.

We don't, Randy. We just require compelling evidence from users in order to validate claims, as that makes it fair for the other user involved. How can I help you? I'd like to look in your case, kindly post another question which includes your username and order ID so I may be able to take a look.

Hi Sabrina. Are you messaging from the correct order page? Please make sure you are on the correct order page. Having your payment in verification stage should not affect this, and you should still be able to send messages. Kindly try using a different browser, and if the problem continues to persist, kindly take a screenshot of the actual problem and send it to support@playerauctions.com. Let me know if you encounter any other difficulties.

Hi Sabrina. This is a one time thing, and once you're done with it, you no longer need to verify for the succeeding orders. The only time you need to do it again is if there are any major changes with your account, such as a location/country change, or if we suspect your account is being accessed by somebody else. Sorry for the continued hassle.

Hello again, Sabrina. Creating an account on Steam is necessary if the game you plan to buy on requires a Steam account (for example: CSGO and/or PUBG). Check your game and if it's on Steam, then it would be better to have the account there and most of the time, the game you're buying items on as well.

Hello, Sabrina. It depends, it's either being processed now or you may still need to verify your payment. To verify your payment, check the email address which is associated to the payment account you made for this order. This email address is attached to that payment account and is different from your PlayerAuctions registered email address. Check it for any messages from us and follow through from there. Rest assured that if the payment fails, you will be of course refunded.