PlayerAuctions
Questions & Answers

Hello Robert. Kindly contact us on any of the following channels. Email: support@playerauctions.zendesk.com Facebook: https://www.facebook.com/PlayerAuctionsTrading/ Twitter: https://twitter.com/PlayerAuctions Please don't forget to include your username, order ID, and a brief explanation of your issue.

Hi Darren, is this the card vetting process? If so, please email trust@playerauctions.zendesk.com to ask for assistance with the card testing part. Generally for this, you also need to check on the email address associated with your payment (in this case, your credit card). We send verification forms there that needs to be accomplished, and you will have to mail that back. Sorry for the inconvenience with this.

Hello Iby. I will be copy pasting my response to your other question: I'm sorry to hear about this. Please email our team the order ID and ask for a refund. Kindly explain why and if possible, send screenshots or proof that you weren't able to get the account. Send the email to support@playerauctions.zendesk.com, or you may also contact our FB page at https://www.facebook.com/PlayerAuctionsTrading. Sorry for the inconvenience.

Hello Iby. I'm sorry to hear about this. Please email our team the order ID and ask for a refund. Kindly explain why and if possible, send screenshots or proof that you weren't able to get the account. Send the email to support@playerauctions.zendesk.com, or you may also contact our FB page at https://www.facebook.com/PlayerAuctionsTrading. Sorry for the inconvenience.

Hello Thomas. Is your payment getting declined? If so, please make sure the information on your payment account matches the information on your PlayerAuctions account. Kindly check to be sure that there are no discrepancies in terms of location, phone number, or any other relevant info. Also, please check your email address to be sure it's a long standing and active email account. If all else fails, you may also try paying through GoCoin.

Hello Hazza, sorry for the late reply. You need to provide the order ID for concerns like these so we can check. You would get a reply much faster if you contact us on Facebook or Twitter: https://www.facebook.com/PlayerAuctionsTrading/ https://twitter.com/PlayerAuctions Our regular email support channel is support@playerauctions.zendesk.com. Could you post another question and include the order ID?

Hello Astronic, yes, we have update both of your tickets. Really sorry for the long wait.

Hello Astronic. I sent a reply to your two tickets, as well as an update on your posted review here. This is as per policy; orders purchased without insurance on our site cannot be given refunds. But with regards to your case, we were able to reopen it and it's now resolved.

Hello Tanner. I'm sorry about this. Our system had a recent update where it automatically picks up irregularities and inconsistencies with account information. When this happens, the payment fails and you will have to review and edit your account and user information, then try purchasing again at a later time. Or, you may want to consider using GoCoin in the meantime as that is readily allowed as a payment method. Please post another question if there is anything else I can help you with.

Hello Andre. Sorry to hear about this. Could you post another question and include the order ID? I'd like to check. If this is an issue with a payment, kindly check and make sure that your information on your PA and payment account are accurate, then kindly try purchasing again at a different time and day. Sorry for the inconvenience.