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PinkyParadise Questions & Answers

219 reviews
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Here’s what consumers have asked with answers from PinkyParadise staff and previous consumers.

10 questions answered
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Question:

I ordered dhl express 2-5 day shipping, geo princess mimi brown lens, with diamond lash angel eyes set last week to be shipped to florida. us customs retained my package because it just said "plastic lens case" and claimed they didn't know what that meant (it was obscure) and it was deemed suspicious. i've ordered from pp for years and have never had a problem but this is my first time with express shipping. i now have been told by dhl i will either be denied my package or given it after 30-90 days. what can pinky paradise do for me?

Question:

I have ordered contacts with fedex priority shipping, 3-4 business days. i live in japan. can i expect that time frame to be accurate?

Question:

Answer:

Dear Riae, Kindly be informed that, you may choose FedEx Priority Express to receive your package within 3-4 days after you place your order. Apart from our toric lenses for astigmatism, all the other lenses are regular lenses. Should you have more question, kindly send your enquiry to customerservice@pinkyparadise.com and we will assist you as soon as soonest. Hope this helps. Thanks.

By Pinky P.,

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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