PatPat Questions & Answers

Hi Kristi, We sincerely apologize for the delay you experienced in resolving your concern. With the coming holidays, we've been receiving a huge influx in communications from our Customers. We do hope for your patience and understanding. Don't worry, you now have our full attention and we'll ensure that this is properly addressed. We're currently having difficulty in searching for your order and email using the information you've provided. Please note that all information you provide here will be open to the public to see. Kindly provide any of the following information, that you are open to sharing in public, so we can check your order for you: - Order Number - Phone Number - Email address when the purchase was made - name on the shipping information We will wait for your response.

Please provide the following information so we can check the order for you: - Order Number - Phone Number - Email address when the purchase was made - name on the shipping information - Exact date and total amount of purchase made (please check your bank statement) We will wait for your response.

Hi, Kindly check our delivery information by clicking this link: https://www.patpat.com/delivery You may also contact our customer service team for more information: service@patpat.com Thank you and have a great day!

Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.

Our freight will be adjusted according to the country&region you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"