OneAssist Questions & Answers

I had purchased insurance for iphone xsmax Dec 2018(costs 1, 25, 000) and getting it insured for 15000 from oneassist. Accidentally my phone got damaged while travelling as a pillion rider. Due to unavoidable circumstances bike got skid and phone fell into pot hole. Fraud people refused to give insurance cover telling "negligence in handling the phone". Is keeping the phone in hand sitting as pillion is negligence for accidental damage? One person from OneAssist called from an unauthorized number talking in Hindi, inspite of telling him to speak English (I dint understand his language :(( ). He started asking questions in Hindi and finally he has reported negligence damage. OneAssist politely ask for customers money while buying insurance talking politely but, not approving during claim executives being arrogant. I am very depressed with the incident happened with OneAssist. Even-though i have insurance, senior person from one assist calls and advises to get it repaired outside and send a mail stating "claim is closed". When asked for office address for contacting directly, he tells it to be confidential and cuts the phone call. People are hiding from public and cheating customers. Will be filing case for injustice caused. And even i have all the recording for which i have spoken to OneAssist persons, screenshots of claim as well. I have found people facing similar issue from the comments below, please contact me!