I haven't had issues with the service, as I love it, and am still subscribed, but their website literally has instructions on how to get support. For Example: "With this FREE piece, you'll receive two additional specially curated jewelry pieces to try. Each piece is only $24.99 (up to 80% off retail). Keep and pay for what you like and return what you don't. There's never any requirement to buy. Cancel anytime." They have a support page. Not really sure why some people are saying it's a scam. I got my jewelry in the mail!

If you read what Clifford shared, from their website, it's pretty clear that the first installment comes with free pieces, and also special pieces. So, if you don't want the higher quality pieces, you can send them back, and not get charged, but if you keep them, they will charge you for them. It's like... free jewelry, and then a trial. I kept my pieces!