You know, I think the best way to ask anything at all is to send an email to support@myheritage.com which spells out your grievance or difficulty. I have invariably found the team to be respectful of my complaints or difficulties and to give easy-to-understand answers. I always feel respected. If you want to withdraw from the programme they will tell you how to do so. If you need more support and clarity, they will take great pains to explain. I don't think the system sets out to get the better of their customers, but they are, of course, in the process of making money out of their service. It is, after all a business, but if it does not suit your needs, no-one can force you to stay in the game. Best wishes, with your query!

I used the free online version first until I saw how it worked. Then I downloaded the Myheritage program and got comfortable with all the features. Then I upgraded to Premium Plus for $196/year to research more sources and print reports and graphs. I am very pleased with the program and have discovered things I never knew about my ancestors.

Just contact support and let them know.

If you contact the Support team they will help you with this. I had a similar problem with double payment & they reversed one. Also, make sure your account is not automatic. Tell Support to stop that too. Hope this helps. Janna

Hi Rod;
In answer to your question, the best way to handle it is to go to your My Heritage site.
From the drop down menu across the top choose Home, click on it, the last item shown is site account, click on it and it will show all your account data. On the lower left the last entry is asking if you have a question regarding your account, (to contact their customer support), click on it, it will open another window. On the lower right hand side is a box which asks if you have a question. Enter your inquiry there. This is the best way to get the proper information that you require. It works for me every time they are very supportive & helpful. Hope you find this helpful.
Regards Lois

Have you tried to use our knowledge base to find your answer?
It’s the best way to find quick answers to the most frequently asked questions at MyHeritage.com.
Otherwise you can send an email to The MyHeritage.com support team:
support@myheritage.com
Julija

If you mean the automatic renewal of your project on web, I think you can change the setting at Tools... Settings. Hope this helps.