MrFluffyFriend Questions & Answers

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Here’s what consumers have asked with answers from MrFluffyFriend staff and previous consumers.

21 questions answered
10% answered in 1 day
Question:

Were is my product?

Answer:

Hi Randy, Thank you for sending your question here. Unfortunately, you didn't provide your order number for us to check anything. Kindly send us an email at info@mrfluffyfriend.com so we can provide you with an update about your package. Thank you for your understanding and patience. Sarah Team MrFluffyFriend

By Sarah T., MrFluffyFriend™ Customer Service
Question:

I still haven't received my order.l ordered it on11 22.

Answer:

Hi Jean, We appreciate you reaching to us here. Unfortunately, we cannot give any tracking updates here since you didn't provide your order number for us to check anything. Kindly send us an email at info@mrfluffyfriend.com so we can send you an update about your package. Thank you for your understanding and patience. Sarah Team MrFluffyFriend

By Sarah T., MrFluffyFriend™ Customer Service
Question:

Cannot leave a review. still waiting for the items

Answer:

Dear Linda, we're glad that you're eager to leave a review about our product. We are sorry for any delay in receiving your package. We would like to investigate this, however, you didn't provide your order number. Kindly send us an email at info@mrfluffyfriend.com so we can provide an update about your package. Thank you for your understanding and patience. Sarah Team MrFluffyFriend

By Sarah T., MrFluffyFriend™ Customer Service
Question:

Hi wondering about my order#221643 have sent emails, no response, i got a usps tracking number but it appears as waiting for the item since nov 28th

Answer:

Dear German, we apologize for any inconvenience you've experienced. Kindly check your spam and junk folders for our responses. We've been actively communicating and are eager to assist with your order #221643. If the issue persists, please reach out via an alternative. Best, Sarah Team MrFluffyFriend

By Sarah T., MrFluffyFriend™ Customer Service
Question:

Although ordered at beginning of november, i still have not received it as of the end of november. please investigate?

Answer:

Thank you for reaching out, Judy. We apologize for any inconvenience you've experienced. To assist you promptly, kindly email us at info@mrfluffyfriend.com with your order details. We appreciate your understanding and look forward to resolving this matter for you. Best regards, Sarah Team MrFluffyFriend

By Sarah T., MrFluffyFriend™ Customer Service
Question:

4 eeeks and no order yet. totally unacceptable. bs.

Answer:

Thank you for reaching out, Stephen. We apologize for any inconvenience. To assist you promptly, kindly send an email to info@mrfluffyfriend.com with your order number. We'll investigate and provide an update on your shipment. Sarah Team MrFluffyFriend

By Sarah T., MrFluffyFriend™ Customer Service
Question:

When can i expect my shipment? it's been 4 weeks now. not acceptable.

Answer:

Dear Stephen, we apologize for any inconvenience you've experienced. To assist you promptly, kindly email your order number to info@mrfluffyfriend.com. We'll investigate and provide an update on your shipment. Thank you for your patience. Best, Sarah Team MrFluffyFriend

By Sarah T., MrFluffyFriend™ Customer Service
Question:

I never received the mr fluffy friend.

Answer:

Hi Reina, thank you for sending your question. I would like to assist you and take a look at the status of your package, however, you didn't provide an order number for us to check anything. To be assisted further, please send us an email at info@mrfluffyfriend.com. Thank you for your understanding! Sarah Team MrFluffyFriend

By Sarah T., MrFluffyFriend™ Customer Service
Question:

It is illegal to sell asbestos in america so how are they getting away with selling dog beds made out of it? they won't cancel my order!

Answer:

Hi Linda, thank you for sending your question. Please note that we don't sell items with asbestos in it. We use anti-bacterial faux fur, organic cotton, and durable nylon which guarantee a comfortable and hygienic place for your fluffy friend to fall asleep. Vegan-friendly Materials: - Plush vegan faux fur, heat-reflective plush reflects body heat radiating from your furry friend to keep them warm and cozy. - cotton filling, creates calm for a full night of restful sleep. - Breathable material so, cool in summer and warm in winter. Unfortunately, you didn't provide your order number so we cannot check anything for you. You can send us an email at info@mrfluffyfriend.com if you need further assistance.

By Sarah T., MrFluffyFriend™ Customer Service
Question:

Why did customer services not contact me? ourjessiebo@gmail.com don"t believe a word of what this company says.

Answer:

Hi David, thank you for sending your question. I have checked our records, and it appears that we have responded to you back on February 27. Please also check your spam or junk folder because sometimes emails end up there. For any other concerns, please send us an email at info@mrfluffyfriend.com.

By Sarah T., MrFluffyFriend™ Customer Service

Can’t see your question? Ask to get answers from the MrFluffyFriend staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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