Incredibly easy. They answer emails promptly and efficiently

Totally agree. Angela, on their customer service team, took care of me promptly, professionally, and generously. Kudos, Meh, for great North American customer service.

Fast responses via email, so yeah, easy to reach them.

Here's how easy it is. Whenever you order something they set up a details page for that order. At any time, you can press one of two prominently displayed buttons--the first of which takes you to a customer service page autofilled with all of the pertinent details of your order. You can select from a variety of categories and basically just have to fill in a few remaining details. They always reply within a couple of days and work quickly to address and resolve any issues. I've always been treated more than fairly.