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MDG has a rating of 3.1 stars from 5,374 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 7th among Electronics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I have been a customer for about 20 years, and have had nothing but great experiences with MDG staff and products. And with their payment plans they make it so very easy. Truly one of the finer businesses out there.
Careless driver with MDG trucking, LLC cab and a rental 3892348. 4/11/24 in Florida ran family off road. Reckless, careless. Should be arrested.
I have been a customer for about 20 years, and have had nothing but great experiences with MDG staff and products. And with their payment plans they make it so very easy. Truly one of the finer businesses out there.
Careless driver with MDG trucking, LLC cab and a rental *******. 4/11/24 in Florida ran family off road. Reckless, careless. Should be arrested.
We are very sorry to hear about the concerning incident, Randy! However, we must clarify that our company (MDG USA Inc) is not associated with MDG Trucking LLC.
I really like my set received it quick, nice looking solide easy to follow the instructions took me 20 minutes to have my set ready to use. Very happy with my purchase
Thanks for sharing your experience with us, Nicole! We're glad to know that you're satisfied with your purchase. We are looking forward to hear from you again.
I DONT Recommend This place!
😡😡So this place went through all the process of checking credit and everything getting me approved. Getting it ordered together and at the last minute. Denying me of my credit after I've already been approved so I would say double check into this place because they were real slow about getting back to me. Maybe it's because I live in Georgia. They were rude and didn't want to. At like they wanted to do business with me but out of the blue they canceled my order.That's crazy.So I would say double check this place out before you do business with them.
We are sorry to hear that your experience with us was not an amazing one, Tommy! You were conditionally approved for financing with MDG. As defined in our General Terms of Use https://secure.mdg.com/content/?type=terms&, all orders placed must obtain preapproval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information in decision making process, before accepting any order.
Always a pleasure. Quick simple, fast shipping. I've made 4 purchases from tvs to bedroom sets, good quality.
We thank you for your rating, Kristopher, and are equally glad that you had such a great experience. We are looking forward to hear from you again soon.
My experience as always with Mdg was excellent It is easy to get my order taken care of and there follow up is always fast and reliable
Thank you for the positive review, Cheryl! We are delighted to hear that you had such a great experience with us. We are looking forward to hear from you again.
I hesitated using any company for financing my PC, but glad I did and went with MDG. The customer support representative I had (Mitchell), was incredibly helpful. The product arrived right on time and after hook up, was exactly what they said it was and was zero hassle. Technoid built a beautiful rig and I'd 100% recommend both companies. Payment plan is easy to manage online. I was worried about shipping but they packed that PC like it was the Hope Diamond.lol Awesome all the way around.
Thank you for the fantastic review, Deborah! We are grateful for your kind words and are pleased to know that our service has exceeded your expectations. We really appreciate you being a customer and we are looking forward to hear from you again.
These guys are great., product is of good quality and their delivery times are on point
We are so happy that you enjoyed your experience with us, Dee! We appreciate the great review and look forward to working with you again soon.
I love the service it's quick and easy and friendly
Thank you so much for the great review, Myrna! We’re glad we could be of service and appreciate the kind words! We are looking forward to work with you for many years to come.
Fast, reliable, great customer service and good products
Played me in every way possible with thinking I am getting this and that then deny me. Waste of freaking time!
We are sorry to hear that your experience with us was not an amazing one, Tro! We strive to provide the best possible experience to our customers and apologize for any inconvenience that this may have caused. Customer's pre-qualification is not considered a final approval decision. As defined in our General Terms of Use https://secure.mdg.com/content/?type=terms&, all orders placed must obtain preapproval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information in decision making process, before accepting any order.
Hello, MDG is disrespectful, not mindful at all,and don't care for Americans. I worked I. CUSTOMER SERVICE for years and never experienced anything like these people. I recommend staying away from this company. Not because of my situation, because you never know who these people overseas or in another really are. Probably dangerous. But those people go to jail too.
Tip for consumers:
Full of dogsh**!
Products used:
None
Great agents
Good chat
The item was delivered 3 days after.
The item was as advertised
Thank you very much, Gerard! We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to work with you again.
I purchased a laptop and that was fine, but after the purchase they continue to charge me $9 monthly - when I called to inquire about it I was told I couldn't get a refund although they'd just charged my card less than 24 hours ago! A supervisor hung up on me and when I called back 30 seconds later I was told there was no supervisor in the office! I will never EVER purchase from them again!
Products used:
Laptop after a purchase is complete it would be wise to reach out to the consumer to remind them of this ridiculous monthly $9 charge so it can be cancelled or continued
Cannot say anything bad about the service I received, excellent!
Thank you, Maureen! It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience.
MDG promotes time and time again shop now save later. After a recent purchase they refused to honour that commitment. Belligerent agents do nothing to help and take advantage of the fact you have already signed a purchase contract. This company has gone desperately down the toilet in recent years
We're sorry to hear that you had a poor experience with our Customer Care Team, Glen! We strive to provide exceptional service to all of our customers, and we're disappointed that we fell short in your case. Your feedback is much appreciated and will help us improve. We would like to assist you regarding this matter, please reach us directly on 1-800-906-0976 ext. 370.
Was able to get what i wanted even though didnt have enough credit. But they made a deal that worked for me.
Thanks so much for sharing your feedback about our service and your wonderful experience with us, Nic! Your feedback is much appreciated.
Do not spend your money with these dishonest people, my order was cancelled for no reason at all, they try to make me believe my bank declined the payment when the money was there 3 days early,payment was supposed to be made on Wed it never came out of my account, I spoke with Mary the day after Thanksgiving she said my payment would come out the following Monday still no payment deducted so I call and now Mary doesn't remember the conversation they are so full of it.Do Not Waste your time here all they do is lie, I should have listened to the reviews
Tip for consumers:
I recommend no one do business with these people
We are sorry to hear that your experience with us was not an amazing one, Lionel! The payments were scheduled in a weekly frequency starting from November 15th, 2023. As per the policy, if you fail to make any of your down payments on time, the order will be cancelled. Unfortunately, the November 22nd payment has returned as insufficient banking. The refund for November 15th payment has been posted. We apologize for any inconvenience that this may have caused. For any other concerns, you can reach us directly on 1-800-906-0975 ext. 357.
They signed docs with my name that I never signed. Said I agreed to purchase price and payments and need to be held accountable makes me wonder how many others they've screwed over
We are sorry to hear that your experience was not an amazing one, Brady! We strive to provide exceptional experience to our customers and apologize for any inconvenience that this may have caused. If the Application was made without your knowledge, we would like to assist you further regarding this matter. Please contact our Verification Department directly on 1-800-906-0975 ext. 341 so they can cancel the Application and prevent this from happening in the future.
Je suis cliente depuis plusieurs année et je suis très satisfaite de mes produits reçus, très bon service à la clientèle et la souplesse des paiements.
Merci Ginette pour ton excellente critique de notre service. Notre équipe est passionnée par l'offre d'expériences exceptionnelles à tous nos clients. Nous sommes impatients d'avoir de vos nouvelles.
Until this past week I would have said I was a good customer and would always do business with MDG again, that has all changed. I ordered a few things for Christmas and paid for 2 day shipping however there was a mistake made in the shipping department and they were sent economy instead. MDG said they obviously would be taking the shipping charges off my bill but now they have changed their minds. I made several calls to Fed-ex and arranged delivery myself and by sheer luck got some of my items on time and because of my phone calls and arrangements with fed ex MDG is now saying they will not take the shipping charges off my bill. I do as well have the shipping labels that state they were sent economy and not 2 day delivery! I will not be a returning customer again! I will add a picture of at least 1 of the labels that say they were sent economy
Tip for consumers:
They tell their customers one thing then do another. It’s ok though, my lawyer will be getting the proof of what I’m being charged for as well as the packaging stating they charged me for something that I did not receive
Products used:
These items were Christmas gifts so the ones I got on time were still given
We're sorry to hear that your experience with us was not an amazing one, Jennifer! We strive to provide exceptional service to all of our customers, and we apologize for any inconvenience in this case. Our Customer Care assistant will be in touch with you regarding this matter as we would like to make your experience a better one. For any further concerns, you can reach us directly on 1-800-906-0976 ext. 370.
This is the second time Ive ordered through this company and I will continue to order from here. The products are great and the people are wonderful!
Très satisfaite de service client reçu pour ma commande fait récemment merci mdg
Merci beaucoup, Roxanne! Nous apprécions toujours d'entendre ce que nos clients ont à dire. Nous sommes heureux d'avoir pu vous être utiles et apprécions vos aimables paroles!
This is the second time I order something and it gets lost!
We're sorry to hear that your shipment was lost in transit, Jamie! We strive to provide the best possible experience to our customers and understand how frustrating this can be. We would like to assist you further regarding this matter and solve the issue as soon as possible. Please contact our Customer Care Team directly on 1-800-906-0976 ext. 370.
Gain trust and grow your business with customer reviews.
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
Thank you for your kind words, Keith! We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.