Just once got to talk to them on phone. All the other times it has been through online chat.

Their customer service is the only aspect I'd rate them positively in. They are on hand to help with answers.It's only that they can't lower their prices.

I did it through live chat. I didn't call. Honestly, I think it is cheaper to chat online than to make a phone call.

The online chat service was with an agent both the times i tried reaching them. I don't know if its 24/7

I know it is hard to get them on phone. That's why I always just use live chat to pass a message across.

I've never needed to get a hold of customer service. All our communication has been through email.

It is not that hard. The live chat agents have always been on hand to help whenever I need assistance.

I only used email and the response was fairly timely for my need

Pretty easy actually.The representative was quick with the responses too.

It is as easy as your chances of getting a free and available employee assigned to chatting via their online service

The live online platform is easy to chat with. Response is almost immediate and they never use bots.

For the very urgent issues such as mine was you better make a call than send an email

Email is always the best mode of communication. Response is swift and there are no call charges.

Fairly easy, actually.The online chat service always receives prompt response.