Madisonseating
Questions & Answers
I ordered a S size Herman Miller Aeron chair. It came in with a S size of seat but M size of backing. How can I get replacement?
Asked by Peter A. on 8/24/2017
1 Answer
madison s.8/25/2017
Hi Fong,
Our records indicate that you were sent an email apologizing for the error in sending you a the Size B chair and not the Size A chair as requested. We offered you a generous compensation to keep the incorrect size chair or the option of picking up the chair for full refund or exchange. In fact, a fedex pre-paid label was already sent to you.
Please contact our customer service department if you did not receive this information.
The Team at Madisonseating.com
Our records indicate that you were sent an email apologizing for the error in sending you a the Size B chair and not the Size A chair as requested. We offered you a generous compensation to keep the incorrect size chair or the option of picking up the chair for full refund or exchange. In fact, a fedex pre-paid label was already sent to you.
Please contact our customer service department if you did not receive this information.
The Team at Madisonseating.com
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