Luxe DH Questions & Answers

Here’s what consumers have asked with answers from Luxe DH staff and previous consumers.

17 questions answered

18% answered in 1 day

Question:

Hello i called 2 days ago and left a message and still did not get a phone call back i need to speak with someone about an order thank you, andrea Hello i called 2 days ago and left a message and still did not get a phone call back i need to speak with someone about an order thank you, andrea

Answer:

Hi Andrea, I am sorry you have not been able to reach us. We gave you a call back yesterday and no one answered so we left a voicemail message. I will gladly give you a call today to answer any questions you may have. Kind Regards, Nikita

By LuxeDH T., over a year old

See more answers (2)

Question:

Are all the bags on luxedh authentic? i want to purchase my wife one for christmas and want to ensure that they are real prior to purchase? thanks Are all the bags on luxedh authentic? i want to purchase my wife one for christmas and want to ensure that they are real prior to purchase? thanks

Answer:

Hi Brian, Here at LuxeDH our bags are 100% authentic. All items that we sell are hand picked by our buyers. Each designer handbag that we receive is inspected by our in house authenticity team before it is sold. Our authenticators have been trained to inspect bags, materials, hardware, lining, lettering & embossing, codes, cards, packaging and features. Please let us know if you have any further questions. Kind Regards, Luxedh

By LuxeDH T., over a year old

Question:

Size of damier lv ebene bag does this come in two sizes???? Size of damier lv ebene bag does this come in two sizes????

Answer:

Hi Terry, Which style in specific are you referring to? Kind Regards, Luxedh

By LuxeDH T., over a year old

Question:

I have e mailed you about the size of the damier ebene bag please let me know what you are measuring and if this bag comes in two sizes I have e mailed you about the size of the damier ebene bag please let me know what you are measuring and if this bag comes in two sizes

Answer:

Hello, To better assist you, please tell us which Damier Ebene bag are you referring? (If you see the product code for the item, that would be helpful.)

By LuxeDH T., over a year old

Question:

I see lord and taylor in our galleria mall (buffalo, ny) sells your handbags. their stock is very low when will they be getting new stock I see lord and taylor in our galleria mall (buffalo, ny) sells your handbags. their stock is very low when will they be getting new stock

Answer:

Hello Terry, Thank you for your question. We currently only sell exclusively on our website, and we receive new inventory every day. Please let me know if you have any other questions! - Sabrina

By LuxeDH T., over a year old

Question:

Hi how long does it usually take to deliver the bag? tnx Hi how long does it usually take to deliver the bag? tnx

Answer:

Hello, This will depend on the shipping method you choose. We offer 3 shipping options via Fedex. You may choose between our 3-5 business day option, 2 day shipping and overnight delivery. Please contact our customer service team at cs@luxedh.com if you have further questions on this. You may also review our shipping policy as stated on our website here: https://www.luxedh.com/pages/shipping. Kind Regards, Luxedh

By LuxeDH T., over a year old

Question:

Hi, i have placed an order this morning and it still processing? how long will my order take to go through? Hi, i have placed an order this morning and it still processing? how long will my order take to go through?

Answer:

Hi Lucy, Please contact out customer service team at cs@luxedh.com for assistance with your order. To better assist you, we ask that you provide the order number in the email. Kind Regards, Luxedh

By LuxeDH T., over a year old

Question:

Your handbags look perfect in the photos, what happens if i order and mine comes damaged and in bad condition Your handbags look perfect in the photos, what happens if i order and mine comes damaged and in bad condition

Answer:

Hi Elaine, Our return policy is stated on our website here: https://www.luxedh.com/pages/hassle-free-returns Please also feel free to reach out to our customer service team if you have any questions on a specific item and we will assist you. You may email us at cs@luxedh.com. Kind Regards, Luxedh

By LuxeDH T., over a year old

Question:

Is your company still in business? your web site is not working! Is your company still in business? your web site is not working!

Answer:

Hi Susan, Yes. Our website is working and has been working. Please email our customer service team at cs@luxedh.com if you are still having issues. We will gladly assist. Kind Regards, Luxedh

By LuxeDH T., over a year old

Question:

Do you ship to ireland and if so how long and much does it take Do you ship to ireland and if so how long and much does it take

Answer:

Hi Patricia, Unfortunately, we do not currently ship outside of the United States. Please let me know if you have any further questions. Kind Regards, Luxedh

By LuxeDH T., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Luxe DH Questions & Answers

Hello i called 2 days ago and left a message and still did not get a phone call back i need to speak with someone about an order thank you, andrea Hello i called 2 days ago and left a message and still did not get a phone call back i need to speak with someone about an order thank you, andrea

Are all the bags on luxedh authentic? i want to purchase my wife one for christmas and want to ensure that they are real prior to purchase? thanks Are all the bags on luxedh authentic? i want to purchase my wife one for christmas and want to ensure that they are real prior to purchase? thanks

Size of damier lv ebene bag does this come in two sizes???? Size of damier lv ebene bag does this come in two sizes????

I have e mailed you about the size of the damier ebene bag please let me know what you are measuring and if this bag comes in two sizes I have e mailed you about the size of the damier ebene bag please let me know what you are measuring and if this bag comes in two sizes

I see lord and taylor in our galleria mall (buffalo, ny) sells your handbags. their stock is very low when will they be getting new stock I see lord and taylor in our galleria mall (buffalo, ny) sells your handbags. their stock is very low when will they be getting new stock

Hi how long does it usually take to deliver the bag? tnx Hi how long does it usually take to deliver the bag? tnx

Hi, i have placed an order this morning and it still processing? how long will my order take to go through? Hi, i have placed an order this morning and it still processing? how long will my order take to go through?

Your handbags look perfect in the photos, what happens if i order and mine comes damaged and in bad condition Your handbags look perfect in the photos, what happens if i order and mine comes damaged and in bad condition

Is your company still in business? your web site is not working! Is your company still in business? your web site is not working!

Do you ship to ireland and if so how long and much does it take Do you ship to ireland and if so how long and much does it take

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