I also have contacted them several times regarding my order placed two months ago. I Get the same standard reply and the tracking information gives the same " your item is on its s way to Rosedale New York. I contacted their post office in Rosedale and I am waiting to hear back. My next contact will be the Postmaster General, then the BBB. And Mark Zuckerberb (the ad was on Facebook). It's not the money, it's the criminality of it that needs to be stopped and punished.