Lulugal FAQ | Sitejabber

Question:

I put in a order on the 7th of january money was taking out of my bank but i have not heard a thing on my order, if i don't hear anything soon i will dispute the charges and get a full refund. I put in a order on the 7th of january money was taking out of my bank but i have not heard a thing on my order, if i don't hear anything soon i will dispute the charges and get a full refund.

Answer:

Good luck. This company is a total scam

By Bridget Z. over a year old

Question:

How can i get a refund for their incorrectly sized clothing. their chat doesn't work, not does their phone number. it keeps hanging up. i tried to email and it simply takes you to the ticket you submitted and if you add to it, you'll close out the ticket. How can i get a refund for their incorrectly sized clothing. their chat doesn't work, not does their phone number. it keeps hanging up. i tried to email and it simply takes you to the ticket you submitted and if you add to it, you'll close out the ticket.

Answer:

Good luck, I tried this and they offer 10-30% return when it's their fault.

By Bridget Z. over a year old

Question:

I ordered 4 items and need to return 3 of them how do i get a return label???? I ordered 4 items and need to return 3 of them how do i get a return label????

Answer:

These people are scammers and ship the wrong items without the ability to return

By Teri S. over a year old

Question:

I am trying to return these cheap items but since you have to pay for shipping does that mean you will actually get less then 60% back?what does the 60% include? i pay shipping plus only get 60% of product cost? i think i will donate to goodwill. help! I am trying to return these cheap items but since you have to pay for shipping does that mean you will actually get less then 60% back?what does the 60% include? i pay shipping plus only get 60% of product cost? i think i will donate to goodwill. help!

Answer:

Report to PayPal & bank.

By Michelle K. over a year old

Question:

What is the address so that i can return items and get my refund What is the address so that i can return items and get my refund

Answer:

I need to return also plus they sent items in a bag with NO ORDER / INVOICE CAN YOU HELP ME?

By Denise R. over a year old

Question:

I ordered 2 sweaters on 11/28, it show they were ready to ship out on 12/5 and they have not moved from that status yet. i have sent repeated emails for an update and have only had 1 response. you took my money, and yet i have not received the merchandise almost a month out, this was supposed to be a christmas gift, this is ridiculous. i would like an update on my order asap please. the order (l1611290405517943) you placed at lulugal.com has been dispatched and the following is the tracking information. tracking number: lt518070310cn tracking your order: http://new.17track.net/en/track?nums= I ordered 2 sweaters on 11/28, it show they were ready to ship out on 12/5 and they have not moved from that status yet. i have sent repeated emails for an update and have only had 1 response. you took my money, and yet i have not received the merchandise almost a month out, this was supposed to be a christmas gift, this is ridiculous. i would like an update on my order asap please. the order (l1611290405517943) you placed at lulugal.com has been dispatched and the following is the tracking information. tracking number: lt518070310cn tracking your order: http://new.17track.net/en/track?nums=

Answer:

Im in the same boat as you- They are CROOKS

By Deb G. over a year old

Question:

Has anyone tried to cancel order right away... wish i had looked at reviews before i hit order... hoping i can still cancel but by the sounds of things they are likely going to take my money and i'm screwed! Has anyone tried to cancel order right away... wish i had looked at reviews before i hit order... hoping i can still cancel but by the sounds of things they are likely going to take my money and i'm screwed!

Answer:

I tried to do the same thing and now I am in dispute with my credit card company... never did receive the item (3 mos ago). Believe all the horror stories... they are true. Just sorry I didn't read the review before I entered my credit card info!

By Noelle C. over a year old

Question:

Love to buy a dress but the reviews are terrible but the dress is cute. not buying. why are reviews so yucky ? Love to buy a dress but the reviews are terrible but the dress is cute. not buying. why are reviews so yucky ?

Answer:

Because they are true reviews

By Noelle C. over a year old

Question:

Received product that is to small and the site keeps wanting me to gave them a order number which i was never given and did not come in the package either. Received product that is to small and the site keeps wanting me to gave them a order number which i was never given and did not come in the package either.

Answer:

Vanessa I'm in exactly the same position! No size onthe item when it arrived but when measured it Was approximately four sizes smaller than ordered. Myltuple emails and messages sent. I keep gettung 'what is your order number!' I was never given one. Absolute joke.

By Lou d. over a year old

Question:

I see the negative reviews and maybe i should cancel my order. l1612062137044285 i do not want to wait a month for the nitem. pls cancel. I see the negative reviews and maybe i should cancel my order. l1612062137044285 i do not want to wait a month for the nitem. pls cancel.

Answer:

CANCEL!

By Karin D. over a year old

Lulugal Questions & Answers

I ordered 4 items and need to return 3 of them how do i get a return label???? I ordered 4 items and need to return 3 of them how do i get a return label????

What is the address so that i can return items and get my refund What is the address so that i can return items and get my refund

Love to buy a dress but the reviews are terrible but the dress is cute. not buying. why are reviews so yucky ? Love to buy a dress but the reviews are terrible but the dress is cute. not buying. why are reviews so yucky ?

I see the negative reviews and maybe i should cancel my order. l1612062137044285 i do not want to wait a month for the nitem. pls cancel. I see the negative reviews and maybe i should cancel my order. l1612062137044285 i do not want to wait a month for the nitem. pls cancel.

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