Lookbook Store Questions & Answers

Question 1

Question:

Hi i live in australia and i want to buy the black sheepskin blazer cost over $200 aussie dollars. they say its 100% sheepskin which is leather. i got on another sight that said the same blazer is faux leather at only $69. has anyone brought this blazer and if so tell me is it worth the money. is it real leather or fake? Hi i live in australia and i want to buy the black sheepskin blazer cost over $200 aussie dollars. they say its 100% sheepskin which is leather. i got on another sight that said the same blazer is faux leather at only $69. has anyone brought this blazer and if so tell me is it worth the money. is it real leather or fake?

Answer · 2016-05-21T09:59Z

Answer:

Hi Brenda, Yes, the Genuine Sheepskin Blazer has 100% sheepskin shell with polyester lining. We are happy to share the test result if deem necessary. Feel free to get in touch with us through Live-chat or email at support@lookbookstore.com for any concern. Kind regards, Lookbook Store

By Anco W., Business Owner over a year old

Question 2

Question:

Who do i call to return a purchase? Who do i call to return a purchase?

Answer · 2016-02-29T12:54Z

Hi Shirl, Please send us an email at support@lookbookstore.com with your order number and the reason why you send your order back, we will then assist you further. Kind Regards, Lookbook Store

Question 3

Question:

Do you have to pay for the customs? like if i order it to india. i don't want to end paying a very high price for customs & duty. Do you have to pay for the customs? like if i order it to india. i don't want to end paying a very high price for customs & duty.

Answer · 2016-02-26T04:55Z

Hi Pallavi, Please be advised that international shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination. Additional charges for customs clearance (if any) must be borne by the recipient; we have no control over these charges and cannot predict what they may be. The recipient being the importer of goods in the destination country is responsible for all Import Fees. We suggest you check with your Bureau of Customs before you place an order to avoid unwanted charges. Kind Regards, Lookbook Store

Question 4

Question:

I can't find shipping costs anywhere on the site. is the only way to add an item to your cart and add credit card info? does anyone know what it costs to ship to the us?

Answer · 2016-01-01T09:58Z

Hi Dawn, We have 3 types of shipping to the United States. Economy shipping is free, but takes 7-12 working days. Or you could pay extra for standard shipping, which takes 4-7 working days. Express shipping takes only 2-3 working days. The shipping cost will be calculated based on the combined weight of your order at checkout. Hope this helps. Kind Regards, Lookbook Store

Question 5

Question:

How long will it take to receive my orders if i live in the uk? as well as, i emailed lookbookstore.com about my orders, and yet to get a response? i know the order has been dispatched! but id like confirmation by the customer service?! iv paid for these clothings therefore id like to know where they are and when ill recieve them? thank you! great prices and lovely clothing btw!

Answer · 2015-11-15T07:01Z

Hi Victoria, We're so sorry to hear that your recent contact with our Customer Service wasn't successful. If you can drop us a message on our Live-Chat service we'll be able to answer your questions regarding your order. Hope to hear from you soon. Kind Regards, Lookbook Store

Lookbook Store Questions & Answers

Who do i call to return a purchase? Who do i call to return a purchase?

Do you have to pay for the customs? like if i order it to india. i don't want to end paying a very high price for customs & duty. Do you have to pay for the customs? like if i order it to india. i don't want to end paying a very high price for customs & duty.

I can't find shipping costs anywhere on the site. is the only way to add an item to your cart and add credit card info? does anyone know what it costs to ship to the us?

How do i return an item

I've emailed twice now no reply..... kim shaw

Can’t see your question? Ask to get answers from the Lookbook Store staff and other customers.

Lookbook Store Questions & Answers

Who do i call to return a purchase? Who do i call to return a purchase?

Do you have to pay for the customs? like if i order it to india. i don't want to end paying a very high price for customs & duty. Do you have to pay for the customs? like if i order it to india. i don't want to end paying a very high price for customs & duty.

How do i return an item

I've emailed twice now no reply..... kim shaw

Where in united states are you guys located? im in atlanta ga

Can’t see your question? Ask to get answers from the Lookbook Store staff and other customers.