Lilicloth Questions & Answers

Here’s what consumers have asked with answers from Lilicloth staff and previous consumers.

59 questions answered

7% answered in 1 day

Question:

Hi i ordered 2 sweatshirts for my wife but ordered xlg instead of lg how do i go about exchanging for the right size. ty Hi i ordered 2 sweatshirts for my wife but ordered xlg instead of lg how do i go about exchanging for the right size. ty

Answer:

You can contact us and we will email you the return details. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!

By Miss W., over a year old

Question:

Why do i have to dry clean a woman's long sleeve top? it is just polyester/cotton. Why do i have to dry clean a woman's long sleeve top? it is just polyester/cotton.

Answer:

Sorry for any inconvenience caused. Dry clean is not necessary. Machine wash is also suggested. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!

By Miss W., over a year old

Question:

I've been waiting for a gift i ordered 11/29/22. i do not have an order # but i did receive an email that states: congrats! you finished your order! I've been waiting for a gift i ordered 11/29/22. i do not have an order # but i did receive an email that states: congrats! you finished your order!

Answer:

Sorry for any inconvenience caused. Could you please provide the email account you used to place that order so that we can check? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!

By Miss W., over a year old

Question:

Hi, my order number is hbkqd00789640 and i order this on 11/29/2022 and i have not received it yet they always tell me to be patient where is it.

Answer:

Sorry for any inconvenience caused. As we check, we have replied to your email about the order status. You can check your email and let us know your decision. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!

By Miss W., over a year old

Question:

I ordered a sweatshirt on nov. 20,2022 and it still has not arrived. any suggesstions on what may have happened to it.\? the urder # is hbkqd007672 I ordered a sweatshirt on nov. 20,2022 and it still has not arrived. any suggesstions on what may have happened to it.\? the urder # is hbkqd007672

Answer:

Sorry for any inconvenience caused. The order number you provided seems to be missing some digits. Could you please email us your correct order number so that we can check for you? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!

By Miss W., over a year old

Question:

Why is it that there is absolutely no one (a live person) to speak to over the phone about an order, return or refund?

Answer:

Thank you for your question. We only provide email service and live chat services for now. Sorry for the inconvenience. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!

By Miss W., over a year old

Question:

What country manufactures liliclloth clothes What country manufactures liliclloth clothes

Answer:

Thank you for asking. We have different fulfillment centers located in Asia. The majority of our products are shipped from our fulfillment center. Your order might be shipped from a different fulfillment center, it depends on the stock and distance.

By Miss W., over a year old

Question:

Is this american or canadian funds? Is this american or canadian funds?

Answer:

Thanks for your interest. You can visit our website here: https://lilicloth.com/ We support many currencies. You can choose either USD or CAD as you like, but when you first enter the website, it would be USD by default. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. We handle emails within 24 hours, usually 12 hours. Chats are handlded within minutes. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!

By Miss W., over a year old

Question:

Hi, is this company also arreboll? Hi, is this company also arreboll?

Answer:

Thanks for your interest, but we are lilicloth.com, not Arreboll. You can visit our website here: https://lilicloth.com/ If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. We handle emails within 24 hours, usually 12 hours. Chats are handlded within minutes. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!

By Miss W., over a year old

Question:

Need a phone number Need a phone number

Answer:

Thanks for asking. Currently we do not provide phone service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. We handle emails within 24 hours, usually 12 hours. Chats are handlded within minutes. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!

By Miss W., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Lilicloth Questions & Answers

Hi i ordered 2 sweatshirts for my wife but ordered xlg instead of lg how do i go about exchanging for the right size. ty Hi i ordered 2 sweatshirts for my wife but ordered xlg instead of lg how do i go about exchanging for the right size. ty

Why do i have to dry clean a woman's long sleeve top? it is just polyester/cotton. Why do i have to dry clean a woman's long sleeve top? it is just polyester/cotton.

I've been waiting for a gift i ordered 11/29/22. i do not have an order # but i did receive an email that states: congrats! you finished your order! I've been waiting for a gift i ordered 11/29/22. i do not have an order # but i did receive an email that states: congrats! you finished your order!

Hi, my order number is hbkqd00789640 and i order this on 11/29/2022 and i have not received it yet they always tell me to be patient where is it. Hi, my order number is hbkqd00789640 and i order this on 11/29/2022 and i have not received it yet they always tell me to be patient where is it.

I ordered a sweatshirt on nov. 20,2022 and it still has not arrived. any suggesstions on what may have happened to it.\? the urder # is hbkqd007672 I ordered a sweatshirt on nov. 20,2022 and it still has not arrived. any suggesstions on what may have happened to it.\? the urder # is hbkqd007672

Why is it that there is absolutely no one (a live person) to speak to over the phone about an order, return or refund? Why is it that there is absolutely no one (a live person) to speak to over the phone about an order, return or refund?

What country manufactures liliclloth clothes What country manufactures liliclloth clothes

Is this american or canadian funds? Is this american or canadian funds?

Hi, is this company also arreboll? Hi, is this company also arreboll?

Need a phone number Need a phone number

Can’t see your question? Ask to get answers from the Lilicloth staff and other customers.

Hi, my order number is hbkqd00789640 and i order this on 11/29/2022 and i have not received it yet they always tell me to be patient where is it.

Why is it that there is absolutely no one (a live person) to speak to over the phone about an order, return or refund?