Legacybox Questions & Answers

Here’s what consumers have asked with answers from Legacybox staff and previous consumers.

46 questions answered

0% answered in 1 day

Question:

I'm wanting to surprise my mom for christmas and get all her vhs-c cassettes transferred into a dvd. is this sight trustworthy? I'm wanting to surprise my mom for christmas and get all her vhs-c cassettes transferred into a dvd. is this sight trustworthy?

Answer:

Hi, Sara! Thank you for reaching out. We wholeheartedly trust and respect the honor that it is for families to entrust their memories to us. We have gone to great lengths to develop extensive safety procedures and quality assurance for all orders that pass through our hands. We have served over 750,000 happy customers! You can read through an overview of our safety measures and a snapshot into what to expect if you were to use our service, https://help.legacybox.com/hc/en-us/articles/115001101547-Is-it-safe- Thank you again for taking the time to reach out to us!

By Jessi W. over a year old

Question:

What if a tape i send in has only 10 minutes of video on it. do i get a 10 minute digitized video or an hour long video? What if a tape i send in has only 10 minutes of video on it. do i get a 10 minute digitized video or an hour long video?

Answer:

Hello, Mike! Thank you for reaching out. In an effort not to miss any content we streamlined our process to convert everything from beginning to end. That said, the files we deliver to you once your order is complete are editable and copyable! This will enable you to be able to edit and customize your videos so as to remove any blank or footage you don't want included.

By Jessi W. over a year old

Question:

For vhs tapes, some were recorded at lp - 4 hours per tape. does it matter if some vhs tapes contain 4 hours of video and some contain 2 hours? For vhs tapes, some were recorded at lp - 4 hours per tape. does it matter if some vhs tapes contain 4 hours of video and some contain 2 hours?

Answer:

Hi, Linda! That is a great question. For our process, the size of the order is based off of the total number of items you are sending to us rather than how long the footage is. Even if an item contains hours and hours of footage, that will not effect the cost!

By Jessi W. over a year old

Question:

Will sound from each video be transferred also? Will sound from each video be transferred also?

Answer:

I wouldn't know. They lost all of my tapes. Don't trust them.

By Patrick O. over a year old

Question:

Will you transfer the sound to media as well? Will you transfer the sound to media as well?

Answer:

They do make an attempt to transfer the sound. This may not happen with certain old movie media (not video). But certainly all video sound is copied.

By Michael B. over a year old

Question:

Can i make additional copies myself from the dvd you send me? i have children i want to give copies to. Can i make additional copies myself from the dvd you send me? i have children i want to give copies to.

Answer:

Hello, Carole! Great question, all of the files that we return to you are copyable. Because we want you to be able to share it with as many family members as possible! If you would like for us to send you any help articles on how to burn DVDs please know that our customer service department would love to help. If you reach out to us at Questions@legacybox.com, we could email you some resources.

By Jessi W. over a year old

Question:

If i send in a tape, will it matter how long and how do you put titles on If i send in a tape, will it matter how long and how do you put titles on

Answer:

They will handle any standard tape full length. I do not believe they will put titles on the digitized copy, but the file is named based on the order number and sticker you use to tag the tape, so you know exactly what tape it is a digitization of. One could do a simple edit using free software to add a front end to the "tape" digital copy.

By Michael B. over a year old

Question:

If i had mini-camcorder tapes put on a thumb drive, would i be able to edit the files on my own computer afterwards? thank you. If i had mini-camcorder tapes put on a thumb drive, would i be able to edit the files on my own computer afterwards? thank you.

Answer:

I have yet to find a way to edit LegacyBox videos on my PC or IPad. It's very frustrating.

By Marty b. over a year old

Question:

You have some pretty poor reviews. how can one trust you with their memories? You have some pretty poor reviews. how can one trust you with their memories?

Answer:

You can't trust them to do what they say they can do.

By Mark B. over a year old

Question:

Why is it when you post an unfavorable review on facebook about legacybox, it is deleted and then you are blocked? Why is it when you post an unfavorable review on facebook about legacybox, it is deleted and then you are blocked?

Answer:

Hi Dorene! We are so sorry if you had a less than amazing experience with our service! We take customer feedback seriously and if you have any concerns or questions, we'd love to help! You can reach our support team at Questions@Legacybox.com or give us a call! 800-797-8210! We have 24 hr customer support Monday - Friday and any of our support team would be happy to assist you!

By Jessica C. over a year old

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Legacybox Questions & Answers

I'm wanting to surprise my mom for christmas and get all her vhs-c cassettes transferred into a dvd. is this sight trustworthy? I'm wanting to surprise my mom for christmas and get all her vhs-c cassettes transferred into a dvd. is this sight trustworthy?

What if a tape i send in has only 10 minutes of video on it. do i get a 10 minute digitized video or an hour long video? What if a tape i send in has only 10 minutes of video on it. do i get a 10 minute digitized video or an hour long video?

For vhs tapes, some were recorded at lp - 4 hours per tape. does it matter if some vhs tapes contain 4 hours of video and some contain 2 hours? For vhs tapes, some were recorded at lp - 4 hours per tape. does it matter if some vhs tapes contain 4 hours of video and some contain 2 hours?

Will sound from each video be transferred also? Will sound from each video be transferred also?

Will you transfer the sound to media as well? Will you transfer the sound to media as well?

Can i make additional copies myself from the dvd you send me? i have children i want to give copies to. Can i make additional copies myself from the dvd you send me? i have children i want to give copies to.

If i send in a tape, will it matter how long and how do you put titles on If i send in a tape, will it matter how long and how do you put titles on

If i had mini-camcorder tapes put on a thumb drive, would i be able to edit the files on my own computer afterwards? thank you. If i had mini-camcorder tapes put on a thumb drive, would i be able to edit the files on my own computer afterwards? thank you.

You have some pretty poor reviews. how can one trust you with their memories? You have some pretty poor reviews. how can one trust you with their memories?

Why is it when you post an unfavorable review on facebook about legacybox, it is deleted and then you are blocked? Why is it when you post an unfavorable review on facebook about legacybox, it is deleted and then you are blocked?

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