Legacybox Questions & Answers

Hi Judy, Great question! We ask that slides be grouped into sets of 25 (one item) either in an envelope or ziplock bag. We will provide small barcode stickers to apply to each bag of 25. Slides will be processed in numerical order, according to those barcodes. The order within each set of 25 is not guaranteed as there are alternate factors such as shipping where they could move around. The digital files are free from any copyrights so you can very easily re-order them however you'd like once you receive them back! Please reach out to our customer service team for the fastest responses at questions@legacybox.com if there is anything else we can help you with!

Hello Lowell, We are a 1:1 transfer company meaning what is on your original will also be on your digital output. We do not offer any editing or enhancements. The digital files you receive back are free from any copyrights so you are more than welcome to edit them as you see fit. You can also request multiple copies when placing your order as well. Please reach out to our customer service team directly at questions@legacybox.com if there is anything else we can help you with for a more prompt response time!

Hi Donna! You are absolutely more than welcome to share your digital download with anyone you'd like to have access to the files we placed in there - they will be able to download those files as well. After one year, the files will likely be removed from storage, and the link will expire, so you'll want to make sure you've saved your files in a permanent storage place on your computer or external storage device, or move/copy the files into your own cloud storage system. I hope this helps! Please feel free to reach out if you have any other questions! Warm Regards, Khristy

Hi James, Thanks so much for reaching out to us (and so sorry for the delay in getting back to you). We are able to transfer reel-to-reel audio on reels ranging from 3" to 10.5" in diameter. For Reel-to-Reel Audio, we can do both 2-track and 4-track tape. I hope this helps! Please let us know if you have any other questions! Warm Regards, Khristy

Each digital output option has different benefits. Your video and film DVDs are standard, and work in a DVD player; your audio CDs play in any CD player, and your photo CDs can be viewed on a computer. However, if you are looking for a more flexible alternative, we've got you covered! Just select our thumb drive or digital download option these both work on a computer. The digital file formats you receive on your thumb drive or digital download will depend on the type of media you send in. Your video or film will be digitized to. Mp4 files; your audio will be digitized to. Wav files, and your photos will be digitized to. Jpg files. These files are ready to save to your computer, edit, and share with friends or family!

For the best quality and consistency, we cannot process Slides in Trays or Carousels. We require that you remove your Slides from the Trays or Carousels and send them in loose-leaf, grouped in sets of 25, and placed in clear plastic bags or envelopes. Given the many different scanners and computers used to scan all of your different Slides, this will ensure the highest quality scan for your Slides. Once you receive your digitized Slides back, you'll be able to organize them with ease on your computer. Starter Box - 50 Slides with one output for $59.99 Thumb Drive - $9.99 each DVD/CD Set - $9.99 each Digital Download - $9.99 Family Box - 250 Slides with one output for $279.99 Thumb Drive - $19.99 each DVD/CD Set - $19.99 each Digital Download - $19.99 Closet Box - 500 Slides with one output for $549.99 Thumb Drive - $39.99 each DVD/CD Set - $39.99 each Digital Download - $39.99 Trunk Box - 1,000 Slides with one output for $1099. 99 Thumb Drive - $79.99 each DVD/CD Set - $79.99 each Digital Download - $79.99 If you are between box sizes, order the smaller box. You can include extra Slides [set of 25 Slides = 1 item] in your box for $15 each!

Hi, Eleanor! That is a great question. We upgrade the size of the thumb drive for free to ensure it will accommodate all of the items you send to us! They would all be conveniently consolidated onto one thumb drive no matter how many memories you send to us at one time.

A: Hello, Jeanne! We respect that these are very private and personal moments and have an extensive privacy policy which you can read here, https://legacybox.com/pages/privacy The only copies that are made are solely the ones that are delivered to you directly. Additionally, we do not retain any data on our servers past 30 days for orders. To put your mind at ease, we won't share your memories or infringe upon your privacy in any way!

Hello, John! Thank you for reaching out to us. The pricing would be dependent upon how many film reels you are interested in having converted. The great news is this, the length of your film won't effect the cost in any way whatsoever. Simply count up how many items you have and select the package that is the best size for what you need! You can read more details on our pricing structure here, https://legacybox.com/pages/pricing Additionally, if you would like a more extensive breakdown of our pricing in detail to what you're looking to do, our customer service would be delighted to help. You can reach our support team at (800) 797-8210.

Hello, Holly! Thank you for reaching out to us. Some of the reviews that you might have read that touched on sound and the conversion process were most likely concerning film. To put your mind at ease, all items that are tapes will have the sound converted! It is only film that was very rare to have the sound recorded at all and is a niche process to convert sound on film reels, which we do not offer at this time. That said, we do not have a refund clause but rather we do have a satisfaction guarantee. We always want to deliver to best quality product to you and stand behind that. If there is anything amiss whatsoever we will make every effort to make it right and take care of it for you or get your money back to you!