Lazada Questions & Answers

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Here's what consumers have asked with answers from Lazada staff and previous consumers.

52 questions answered

15% answered in 1 day

Question:

382242772 order ko to, bayad na pero mag 2 weeks na wala parin? bakit ganon? kailangan ko na pa naman.

Answer:

Ako din 2 weeks na wala man lang updates kung saan na ang item ko

By amor l. over a year old

Question:

Hi lazada, why dont you update me on my item? will my item arive? it is ordered last december 12 but i still dont have it!

Answer:

Maybe the item sold out or price increased before dispatch from source supplier. Or worst, it was delivered to another person because you did not choose COD as payment option.

By c r. over a year old

Question:

I would like to follow up about my orders order # 386371792 and order # 37893898

Answer:

www.lazada.com.ph/contact/ You can contact lazada using this. Then just wait for about 24 hours before they respond. Hope this helps! :)

By master j. over a year old

Question:

Lazada can you please call me regarding my order # 365311482? have not recieved my order yet. its taking so long for lbc to deliver. its supposed to be delivered 17-18 this dec 2015 but up until now, no status from lbc site if it already been recieved by lower laguna delivery hub..

Answer:

Lazada, may inorder po ako na ricecooker with free laddle set, sad to say ricecooker lang yung na receive ko wala yung laddle. Makukuha ko pa ba yun?

By cindy a. over a year old

Question:

How to cancel my order in lazada online shop in cash on delivery?

Answer:

Dont pay for the item when they deliver it

By Jonathan L. over a year old

Question:

After placing my orders # 322971592 and # 363325592, what will i do if i already received the order confirmation in my email?

Answer:

Yes. Is that all power bank..

By Aldwin P. over a year old

Question:

If i'll buy a multiple items below p1,000 in individually but in equal of p1,000+, is there any shipping fee? (cash on delivery)

Answer:

If the total of the order is over 1000 there's no shipping fee. (I sometimes add something small just to take it over 1000)

By Beth H. over a year old

Question:

I ordered multiple item in lazada do i have to pay it all even i haven't received the whole package?

Answer:

If you chose Cash on Delivery, you pay for each shipment as you receive it. Just that shipment, not the full order.

By Beth H. over a year old

Question:

Hey there, i just wanna ask question if reliable ung cash on delivery ng lazada.com.ph dinedeliver ba ng lazada ung items then ung payment upon deliver na lang? does anyone experience that? kc im on abroad poh, i wanted to send a gift to relatives kaso ang gusto q ung cash on delivery option ng lazada! is it reliable poh ba? thanks

Answer:

Yes, reliable

By christine g. over a year old

Question:

I accidentally ordered an item. how do i cancel it?

Answer:

Email them and chat down your order number and tell them that you are going to cancel the order!

By Xyrin E. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Lazada Questions & Answers

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