Lazada
Questions & Answers
Here’s what buyers have asked with answers from Lazada staff and previous consumers.
52
questions answered
0%
answered within 1 day
Question:
why do you charge delivery?
Answer:
Hi Jun P. We understand your concern with the changes in our Shipping Rates. You can get free shipping once meet minimum spend required by the seller. It is based on item's weight, origin and your location. To know more about Shipping fee, please visit; https://goo.gl/JZSnmV.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
By Lazada P., over a year old
Answer:
Hi Boyd J., we regret to hear what happened. For us to better assist you, may we know the order number of your item for us to check it?
Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+.
By Lazada P., over a year old
Answer:
Hi Lea T., you may visit this link https://tinyurl.com/ybw4qb7g for the list of our available payments method.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
By Lazada P., over a year old
Answer:
Hi ronalyn d., we understand how you fee about our new shipping fee policy. Please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
By Lazada P., over a year old
Answer:
I ordered mine for 20k, no item received, no refund received. Lazada is a total scammer
By Just S., over a year old
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Typical questions asked
How long does shipping take?
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