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Lazada Questions & Answers

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Here's what consumers have asked with answers from Lazada staff and previous consumers.

52 questions answered
15% answered in 1 day

Ako din 2 weeks na wala man lang updates kung saan na ang item ko

By amor l.

Maybe the item sold out or price increased before dispatch from source supplier. Or worst, it was delivered to another person because you did not choose COD as payment option.

By c r.

www.lazada.com.ph/contact/ You can contact lazada using this. Then just wait for about 24 hours before they respond. Hope this helps! :)

By master j.

Lazada, may inorder po ako na ricecooker with free laddle set, sad to say ricecooker lang yung na receive ko wala yung laddle. Makukuha ko pa ba yun?

By cindy a.

Dont pay for the item when they deliver it

By Jonathan L.

Yes. Is that all power bank..

By Aldwin P.

If the total of the order is over 1000 there's no shipping fee. (I sometimes add something small just to take it over 1000)

By Beth H.

If you chose Cash on Delivery, you pay for each shipment as you receive it. Just that shipment, not the full order.

By Beth H.

Yes, reliable

By christine g.

Email them and chat down your order number and tell them that you are going to cancel the order!

By Xyrin E.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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